Muhammad Ali Khan

Experience

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  Atlas Honda LTD

  Jul 2017 - Aug 2017

  Internee

  Worked in Material Management Department to identify which part can be exported without dismantling from the bike.Cost minimization was done in terms of exporting the bikes also presented this task as a project.In rejection parts store effective suggestions were given for doing inventory management which were considered by their staff.

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  IBEX

  Jul 2018 - Mar 2019

  Executive Officer-BPO (Unilever 3rd party contract)

  Working for Unilever pakistan in Claims Department under third party contract.Validation of general trade claims for Unilever Pakistan.Responsible for reconciling data & files.Communicating and resolving all issues regarding claims to distributors.Keeping record of claims on MS excel (Data entry) and on portal.Responsible for working on Unilever ups portal and keeping it updated.Responsible for solving help desk queries on daily basis.

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  Goto.com.pk

  Aug 2019 - Apr 2020

  Seller Support Executive

  Responsible for vendors training and making them eligible to provide unique assortment of their products to increase sales.Increase sales by 25% in 2 months by launching high revenue products in campaigns.Negotiating with vendors to give their best price to make their products competitive in market.Source new products and/or new sellers to ensure that we have the best products at the best prices in the market.Build a strong relationship with vendors.Responsible to visit the markets regularly and make sure that the finest products are acquired and on the negotiated price.Responsible to update the new brand launches on a timely basis on the website.Making unique assortment of assigned categories to launch in campaigns Show less

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  KDA-Textile

  Jul 2020 - Jan 2023

  Customer Support Coordinator

  Respond to customer inquiries via phone, email, and chat, ensuring prompt and accurate assistance.Resolve customer issues and complaints, focusing on first-call resolution.Provide detailed product and service information to help customers make informed decisions.Escalate complex or unresolved issues to senior support teams for quick resolution.Maintain accurate records of customer interactions and service updates in the CRM.Follow company guidelines to ensure all customer interactions align with policies and service standards.Achievements:Consistently achieved a 90%+ customer satisfaction (CSAT) score.Maintained an 80% first-call resolution rate, reducing follow-up calls. Show less

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  KDA -Textile

  Jan 2023 - Aug 2024

  Assistant Store Supervisor-Supply chain Specialist

  Effective coordination and follow up with all departments like Inbound, Outbound, Inventory, Warehouse (After sales, Sourcing, Fulfillment).Achieved a 15% improvement in delivery times and inventory accuracy by monitoring and optimizing logistics KPIs, contributing to enhanced operational efficiency.Lead generation : Identified and pursued potential customers through various channels.Consistently exceeded sales targets by 10%.Reduced rejection rate by 18% by applying effective quality control strategies.Customer Relationship Management : Built and maintained strong client relationships, helping increase the customer base by 25%.Handling and monitoring procurement of consignment orders.Develop and optimize logistics procedure : Optimize the flow of materials and good through out the supply chainManaging inventory on daily basis by implementing advance methods which helps reducing our stock holding cost. Making major decisions regarding procurement aligning with current demands of customer.Reporting and Analysis : Prepared sales reports, providing insights into performance metrics and sales trends.Resolving suppliers problems with effective suggestions.Increased the store sales approximately by 50% per month in peak season by using effective sales strategies. Show less

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  Nexel Shipping & Logistics

  Oct 2024 - now

  Logisitics Sales & Operations Officer

  High-Value Shipment Closures – Successfully close multiple shipments per month, achieving an average profit margin of 40%Revenue Growth – Drive an 50% increase in monthly revenue by securing long-term contracts and repeat business from key clients.Competitive Pricing & Negotiation – Utilize market intelligence and competitive pricing strategies to secure high-margin deals, improving profit-per-shipment.Client Relationship Management – Maintain a strong portfolio of 25+ clients, increasing retention rates and referrals, contributing to overall revenue growth.Streamlined Shipment Execution – Reduce shipment processing time by 20% through optimized documentation, coordination, and digital tracking.Vendor & Carrier Negotiation – Collaborate with carriers and suppliers to achieve the best rates and faster turnaround times, reducing operational costs by 15%.ERP System Analysis - Working on Climax suite software for making and analysing documents such as (BL , Invoice , CRO) Show less