Ann Wawrose

Experience

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  Rice University

  Jun 2011 - May 2012

  Research Assistant

  AnalyticsWrote a program to read the log file for a voter fraud experiment in order to recover and reconstruct the voter's actions and generate human readable results.Improved Customer ExperienceWorked with graduate student on creating and writing code for a simplified version of a voting machine to be used for usability testing of auditory interfaces designed to help users with vision impairments.

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  USAA

  Jan 2012 - Jan 2013

  Front End Web Developer │ UX Designer │ Product Design │ Improved Customer Experience

  Product DesignDesigned and tested alternative storefronts for the credit card selection experience. Improved Online ExperiencesCreated and updated experiences for USAA’s web and mobile web experiences for the bank alongside designers, project managers, and researchers

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  Rackspace, the #1 managed cloud company

  Jan 2013 - Jan 2016

  Planned and facilitated user research to fill knowledge gaps, deliver insights and provide actionable results to teammates across the business.Produced strategic research reports around hybrid marketing/design research event for a global senior leadership audience. Interacted with customers, utilizing data and feedback to help Rackspace leadership team create a better customer experience.Established a consistent cadence for usability testing of internal tools so that designers can quickly test and iterate on new designs.Designed methodologies, recruited users, analyzed data, produced reports, and aligned stakeholders. Show less Brought in as one of the founding members of Rackspace’s newly created, centralized UX design team which grew to 40 people.Created a fresh firewall manager experience based on technical requirements, user research, existing style guides, design systems, and brand guidelines by working in collaboration with cross-functional teams.Created customer journey to illustrate how the billing experience affected users experience across a range of strategic products.Worked to make Rackspace’s control panels accessible to people with all ranges of physical and mental abilities Show less

  • User Experience Researcher

    Jan 2014 - Jan 2016

  • User Experience Designer

    Jan 2013 - Jan 2015
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  Bacon Work

  Jan 2016 - Jun 2020

  Temp Work

  Did temporary gig work through the Bacon app for a number of companies in the Salt Lake City Area including:Prepped food for the Hogle Zoo concessionsWorked as a warehouse associate, boxing and unboxing items. Also worked in a box factory feeding a box making machine.Picked items from shelves for orders

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  RED RIVER ADVENTURES LLC

  Apr 2017 - Jul 2017

  Raft Guide

  Ensure safety and entertainment of guests while rafting down "The Daily" stretch of the Colorado river (Class 2-3)Prepare boat trailers and equipment in the morning and unload trailers and equipment after rafting.

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  TASKRABBIT LIMITED

  Oct 2017 - Aug 2021

  General Handyman

  Performed a number of tasks for clients including hanging and mounting pictures and shelves, organizing client’s closets and garages, yardwork, light electrical work, and furniture assembly.Responsible for communicating with and scheduling clients.Maintained a 100% customer satisfaction rating.

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  JH Flower Boutique

  Nov 2017 - Jun 2018

  Florist and Plant Care Specialist

  Redesigned paper order forms to better match the flow of taking an orderReorganised website to eliminate confusing landing page and added more stock to online orders that better represented the complex arrangements the shop was capable ofRan a plant care route 2x per week with local businesses. Cared for plants in the store by feeding, watering, and ensuring they had the proper conditions to thrive. Created floral arrangements for residential and commercial clients. Made individual arrangements from scratch and designed sets of arrangements for hotel lobbies according to brand guidelines. Also made seasonal decorations such as wreaths, Christmas tree displays and orchid planters. Opened and closed the store, ran deliveries, took phone orders, and processed flowers Show less

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  Teton Science Schools

  Dec 2017 - Apr 2020

  Substitute Teacher

  Teach children of all ages, backgrounds, and abilitiesEncourage a supportive, focused, and exciting learning environment where all students can learn

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  TETON COUNTY SCHOOL DISTRICT #1

  Dec 2017 - Apr 2020

  Substitute Teacher

  Teach children of all ages, backgrounds, and abilitiesEncourage a supportive, focused, and exciting learning environment where all students can learn

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  Jackson Hole Lacrosse (10U) & Skyline Lacrosse (7th/8th)

  Mar 2018 - Jun 2021

  Head Lacrosse Coach

  Grew the team from 25 players to 36 players in one year. Dynamically develop practice plans 3x/week to target specific team strengths and weaknesses and communicate those plans to assistant coaches.Fostered a sense of community and inclusionCommunicated team progress and goals to parents on a weekly basisImplemented a program to incentivize stick skill practice at home that had over 70% participationAttended referee training and other coaching clinics to improve my knowledge of the game and coaching strategies Show less

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  Jackson Hole Mountain Resort

  Jun 2018 - Apr 2020

  Work with children ages 3-12 to improve their skiing abilities and ensure they have memorable resort experiencesCommunicated child progress to parentsDevelop lesson plans to meet changing student needsWork with local students over the season to set and achieve their personal skiing goalsImprove my teaching and skiing skills by attending training sessions whenever possibleNote: Did not work the '17/'18 season because I was recovering from an ACL replacement (knee surgery) Trained guests on how to use the Via Ferrata system and ensured safe operation while on the rock climbing routesCertified in rope rescue techniques and multiple methods of belayingCommunicated safety hazards (loose rocks, inclement weather, equipment wear) to other employeesInspected and prepared equipment for customer use in the morning and cleaned and inspected equipment after useEntertained guests, provided activity recommendations, and ensured proper hydration and nutrition

  • Ski Instructor

    Nov 2016 - Apr 2020

  • Via Ferrata Guide

    Jun 2018 - Sept 2018
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  Gather Restaurant Group

  Jun 2019 - Apr 2020

  Waitress, Hostess, and Barback

  Took orders from customers; answered questions about menu items, food sensitivities and food substitutions.Maintained thorough knowledge of the menu, wine selections, and mixed drinks.Upsold appetizers, drink pairings, and nightly specials.Greeted guests as they entered and assigned guests to tables they preferred while keeping table rotation in mind so that servers receive the right number of customers.Responded to and resolved complaintsHelped out with other positions in the restaurant as needed. Show less

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  WiddyUP

  Jun 2020 - Jan 2021

  Lead UX Researcher and Designer

  Consulting at an educational fundraising startup helping them take the product from concept to completion with an external development team. Responsibilities include project management, design research, and branding.Designed foundational user experience including generative research, customer journey maps, and functional analysis.Evaluated branding and color designs with consumers which aided in color scheme and logo decisions.Provided creative direction to the visual design team to ensure designs were meeting minimum brand standards.Implemented customer feedback tool which allowed the team to identify bugs and other usability issues so they could be fixed quickly Show less

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  Whole Foods Market

  Feb 2021 - Aug 2021

  In Store Shopper

  Fulfilled online orders for pickup at Whole FoodsResponsible for fulfilling online orders in a timely mannerAnswer customer questions and provide assistance in a friendly and positive manner.Maintained good shopping metrics

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  Technische Universiteit Delft

  Jul 2021 - Feb 2023

  Masters Student

  Enjoyed coursework in product strategy, trend forecasting, roadmapping, marketing/branding, and podcasting.Completed 1 year of a 2 year Industrial design program in the Strategic Product Design Track.

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  JM Solutions

  Jun 2022 - Oct 2022

  UX Researcher

  Moderated sessions with executives and product managers to evaluate the need for a new product management tool

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  University of Oregon

  Oct 2022 - Oct 2023

  Instructor

  Teach a bootcamp covering the UX/UI design process from generative research, through ideation, testing and development.Mentor students both in and outside of classCreate a supportive learning environment where mistakes are encouragedEncourage my students to think critically and independently about which design tools are appropriate to use in which situations

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  AmeriCorps

  Aug 2023 - Jan 2024

  Americorps Member with Teton Science Schools

  Field Instructor - Americorps @ Teton Science SchoolsAugust 2023 - November 2023Planned and led outdoor lessons using BEETLES outdoor education framework that aligned with weeklong educational themes specified by visiting schoolsContinuously train on place based education principlesContributed to the TSS curriculumEnsure memorable experiences from students from 5th - 11th gradeCreated a website to showcase local farmers, food producers, food pantries, and school gardens for University of Idaho Agriculture extensionMaintained and installed local public art exhibits with Jackson Hole Public Art Show less

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  Khan Lab School

  Jan 2024 - now

  Middle School Science Teacher