Olvin Pinel

Experience

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  NCO Group

  Jan 2000 - Jun 2003

  Call Center Sales Supervisor

  Lead a team of 24 sales representatives Consistently surpassed sales objective by > 35%Conducted regular telephone audits to insure compliance with financial institutions, maintain KPI standardsAssisted the ramping of the bilingual campaign for MCI WorldCom Conducted interviews for potential new hiresResponsible for disciplinary action up to and including terminationCoaching, developing outbound sales agents Peak performance binder documentation

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  Verizon Wireless Small Business

  Jul 2003 - Sept 2006

  Account Executive
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  NCO Group

  Sept 2006 - Jan 2007

  Call Center Customer Service Supervisor

  Supervises the day to day operations of the Call Center Representative. Teach one call resolution, monitor ACW, AHT, ASA, and OA.Assist in establishing procedures affecting the department. Resolve member problems, questions, and complaints in the department. All escalationsCommunicate with the campaign manager and other departments to resolve any problems that may arise in the department with regard to supervisor calls.Coordinate the system requests and training for new staff, as well as ongoing requests and training for existing staff.Effective 2-way communications between staff and other areas to insure an efficient working environment. Maintain efficient department operations. Involved in assisting quality team, HR team, for best practices.Help facilitate meetings with regards to upcoming system upgrades and new products and services. Helping training department.Manages the call queue on a daily basis to maintain expected service levels. (Hold Time)Manages for daily statistics and reports from the call monitoring system. Weniger anzeigen

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  T-Mobile

  Jan 2007 - Jan 2012

  District Sales Manager (TPR)
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  Sprint

  Aug 2012 - Sept 2015

  District Sales Manager- Indirect

  -Developed team of 9 retail locations and 9 store managers who achieve established financial plans, sales goals, and customer service objectives-Conducted store/sales managers performance and appraisals- Evaluated store managers and provide feedback and development opportunities to increase retention of store/sales Managers-Responsible for managing activities of all Sales Reps & Store Managers with accountability for goals, objectives and operational policies-Oversee day to day operations of multiple retail stores in a given geographical area recruiting-Set the tone for store culture and environment to ensure success in all aspects of sales and customer service-Responsible for staffing Store Management, Sales Consultants and Training Managers to operate stores according to company policies-Planned, developed and executed all district metrics such as Sales, CSAT, Net Promoter & Buy backs Weniger anzeigen

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  ScentAir

  Jan 2015 - Jan 2017

  Regional Account Executive

  December, 2015 — November, 2017 (1 year 11 months)ScentAir is the leading global provider of commercial scent marketing solutions. My clients span a variety of industries including hospitality, retail, senior living, multi-family, and entertainment. Day-to-day responsibilities include travel within territory, extensive cold calling, B2B sales and new business development. Conduct face-to-face sales presentations with customers, identify their needs and customize a solution to meet their requirements through consultative selling. Maintain territory plan and activities to achieve assigned RMR goals. Manage a strong pipeline through SalesForce, keeping opportunities and forecast updated. Attend networking events, association meetings, and trade shows to cultivate new leads and build relationships. Weniger anzeigen

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  Achievement Fitness Center

  Jan 2019 - now

  Director Of Sales And Business Development

  I Direct the business development activities of the organization and drive new sales business for the company. I play key role in the company’s bottom line. I managed GM's, Fitness Managers for multiple locations.Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.ownership of the management of the sales and marketing functions of the business.Drive increased revenue and profit to achieve the Company`s ambitious growth. P&LWorking to stringent targets.Planning and coordinating the implementation of business plans and the penetration of new markets. Weniger anzeigen