Dylan Giles

Experience

• 

  HOYTS Entertainment

  Oct 2009 - Jan 2013

  Staff Trainer
• 

  McDonalds Australia Ltd

  Aug 2010 - Feb 2012

  Assistant Store Manager
• 

  Commonwealth Bank

  Feb 2012 - Aug 2014

  • Customer Service Specialist

    Apr 2013 - Aug 2014

  • Customer Service Representative

    Feb 2012 - Apr 2013
• 

  BankSA

  Aug 2014 - Apr 2015

  Lending Manager
• 

  Commonwealth Bank

  Apr 2015 - now

  As one of the two National Training Managers for CommBank's Broker Training Hub, my role is to design and facilitate live workshops (that come with CPD points for attendance!), provide recorded versions of these training sessions and house self-paced, best practice resources to support our Broker Network in helping their customers with their home loan needs. We are part of the Broker Strategy and Go To Market Squad of the Engage & Manage Brokers Crew who support the Home Buying business.For my first two years in this role, I was also part of the Home Buying Training & Support team, who are responsible for managing the policy and business rules for home lending by defining the framework that enables their business partners to design and implement products, processes and systems and the development and implementation of Home Loan Credit Policy Training to all Retail Bank Sales channels and Credit Decisioning teams. Show less As a Manager Lender Coaching, I assist the WA & SA/NT Region leadership teams with their responsibilities for the leading and driving of home lending skills to our Customer Service Network frontline lending teams, specifically SA/NT Western Area. The Coaching and Proprietary Lending Support team offers lenders and leaders of lenders tailored, cutting-edge Learning & Development initiatives designed to increase lenders’ speed to competence, offering clear career progression pathways, nationally recognised qualifications, and enhanced customer experience. This ensures our lending community are capable, confident and motivated to exceed customer expectations in delivering a simple, easy and seamless experience to our home loan customers. Our team’s objective is to build market share by creating a world-class proprietary lending function through better recognition, coaching, training and support. Show less In my role as the Personal Lending Manager for Commonwealth Bank Mitcham and Blackwood branches, I strive to create value in each customer interaction. By focussing on the total customer experience, I can provide concise and clear information to ensure understanding and encourage participation. My goal is to be a single point of contact, making the home buying journey as simple and easy as possible. Having access to our technology and products, it is my pleasure to understand and enhance the financial well being of everyone I look after using my expert opinion to allow them to make well informed choices. Show less

  • National Training Manager - Broker Training Hub

    Oct 2021 - now

  • Manager Lender Coaching

    Dec 2018 - Oct 2021

  • Home Buying Academy Technical & Accreditation Coach

    Nov 2016 - Dec 2018

  • Personal Lending Manager

    Apr 2015 - Nov 2016
• 

  Auslan Services

  Mar 2025 - now

  Certified Provisional Interpreter (Auslan-English)