SUBHRAJIT MOITRA

Experience

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  Openreach

  Oct 2020 - Sept 2023

  ° Transaction monitoring, Feedback, Analysis and Reporting are the major role in this process ° Also Understand the process flow and SOPs work & create QA audit check list° Conducting observation based analysis & identifies process improvement.° Provide objective inputs related to failed audits and key reasons leading to failure° Also motivate & challenge the teams by providing both constructive feedback & praise where due & setting performance targets.° Handle escalation where required° Coach & support new team members to help them meet the required standard Show less To share ownership of the production and Personal Development PlansTo make sure that the line plants are available at the required positions so that the actual physical connectivity can be done without creating hassle for field engineer, thereby providing broadband connectivity to customers.Coordination with Planner & Technical teams for resolution. To confirm connectivity, routing details, checking and placing line plants which facilitates the functionality of current network and provide accurate information in case of expansion or transition of network.Planning of Sites & generating field work for engineers to action upon.Bandwidth provisioning & resolving Data integrity issues of the network.Planning & recording of fibre routes directly to hub sites for the Core networks, FTTP / FTTC/FTTX Show less

  • Quality Expert

    May 2022 - Sept 2023

  • Associate Engineer

    Oct 2021 - May 2022

  • Trainee Associate Engineer FND

    Oct 2020 - Oct 2021
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  BT Group

  Sept 2023 - now

  Service Reliability Engineer

  • Mailbox Management. • Timely follow up on incidents(10 – 15 cases per day). • Timely KCI on mails/calls and update the same on the incident; Double key the work both on NGSD and SNOW. • To work on incident distribution by SME/ L2s. • Responsible for managing the LAN/WAN/Voice/Wireless issues for customer within MTTR as part of L1 scope. • Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues. • Use BT's required tools (SI/NPMD/NIAB etc.) for primary troubleshooting and update their credentials on them. • Coordination with other support teams for issue resolution (if required). • Timely escalation to resolver team/supplier as per the priority of the ticket. • Handover to SME (SME to check the handover and distribute accordingly). • Documenting the daily work on excel and sharing the same with SME on email. • Follow the instructions by SME/Manager on critical/escalated incidents. • Seek help from SME/ L2s wherever required. • Follow incident management guidelines and life cycle for NGSD. • FE arrangement and RMA. • To maintain incident quality and closures(NGSD ~ 50 tickets per month). • Change process: Break fix • Managing Daily Ops and problematic calls. • IOS upgrade under supervision of SME/ L2. • Completing task on SSR. • Using own access for the devices and applications. • Good Behaviour and sticking to BT ethics is mandatory. Show less