ANTHONY OSTA

ANTHONY OSTA

Customer Service Officer

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  • Timeline

  • About me

    MBA , CIPP , CISCM

  • Education

    • AUL (Arts, Sciences and Technology University)

      2000 - 2003
      Bachelor of Business Administration (BBA) Marketing
    • American University of Technology

      2006 - 2015
      Master of Business Administration (MBA) Business Administration and Management, General
    • Collège des Frères Mont La Salle

      1996 - 1999
      Bac part II ( commercial sciences)
  • Experience

    • Napco National

      Jul 2003 - Jun 2004
      Customer Service Officer
    • AEC Fibers and chemiclas

      Jul 2004 - Jun 2005
      Outside Sales Representative
    • Masterpak S.A.L.

      Oct 2005 - Jun 2008
      Purchasing Officer
    • Unipak Tissue mill member of Indevco Group

      Jul 2008 - Nov 2024
      Procurement & Logistics Manager

      ● Developed and executed procurement strategies, achieving a 15% cost reduction. ● Led contract negotiations, securing 10% savings on supplier agreements . ● Managed a team of 30+ procurement and logistics professionals , fostering a high-performance culture. ● Spearheaded the implementation of a vendor evaluation system , improving service quality and supplier reliability. ● Integrated data-driven demand forecasting , optimizing inventory levels and reducing carrying costs by 20%. ● Ensured 0% customer complaints related to delivery delays. ● Developed relationships with freight forwarders, carriers, and customs brokers , ensuring seamless international shipping. ● Implemented an electronic procurement system , reducing manual errors and improving efficiency. Show less

    • Napco National

      Dec 2024 - now
      Land Freight Manager

      ● Oversee CLD Transport Unit activities to ensure timely and efficient handling of inbound and outbound land shipments across GCC and KSA.● Lead the supplier procurement and negotiation efforts , optimizing costs while maintaining service quality. ● Manage transport claims and corrective actions , ensuring smooth dispute resolution with freight forwarders. ● Drive the digital integration strategy for land transport, streamlining logistics workflows and improving operational efficiency. ● Supervise and coach transport coordinators , ensuring team adherence to KPIs, budget constraints, and operational targets.● Conduct regular audits of freight invoices , ensuring accuracy and cost-effectiveness. ● Collaborate with third-party inspection bodies (Bureau Veritas, SGS, etc.), ensuring compliance with industry standards. ● Analyze fleet utilization and cost-efficiency , implementing optimization strategies for transport resources. ● Provide cost-reduction initiatives and budgeting oversight , ensuring financial efficiency in logistics operations. ● Lead the budgeting and cost control measures for CLD land transport operations, ensuring financial efficiency● Implement Logistics KPIs, and performance tracking metrics, improving efficiency and cost effectiveness. Show less

  • Licenses & Certifications

    • Certified international procurement professional

      IPSCMI USA
    • Certified International Supply Chain Manager

      IPSCMI