Letizia Spoto

Experience

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  AirEurope S.p.A.

  Jul 2000 - Jan 2001

  Flight Attendant

  Cabin and passenger assistance in all phases of the flight. On-board announcements, catering service, passenger medical assistance. etc.

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  Diva S.R.L

  Jan 2002 - Jul 2003

  Assistant Regional Manager

  Supervising 18 customer service sales people in a retail environment

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  Europcar

  Jul 2003 - Feb 2007

  Coordinating all commercial, administrative, managerial processes Preparing all rental and return documents accurately and completely

  • Assistant Location Manager

    Oct 2004 - Feb 2007

  • Customer Service Representative

    Jul 2003 - Oct 2004
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  AVIS Southern Africa

  Feb 2007 - May 2009

  Rental Sales Agent

  Providing excellent customer service and effectively resolving all customer service inquiries and issues

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  Avis Autonoleggio Italia

  May 2009 - Feb 2010

  Assistant Fleet Manager

  Supervising the running of daily operations of partner and corporate locations for all of Sicily and Calabria

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  Bank of America

  Jan 2010 - Jan 2011

  Banking Center Service Representative

  Establishing, retaining, and deepening relationships with Banking center Customers

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  Antica Dimora B&B

  Jul 2012 - Jan 2012

  Assistant Hotel Manager
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  Chiang Mai Lanna Business Services Ltd.

  Jun 2013 - Mar 2017

  Assisting, supporting and coordinating with sales and service departments to ensure they are running smoothlyCompleting and finalizing client’s profile and keep these up to date Keeping regular contact with clients to ensure adequate service is providedCarrying out other secretarial services on behalf of clients as and when required Answering and handling incoming calls making sure to compile, structure and forward information adequatelyPlacing orders and managing and coordinating appointmentsCommitted to delivering exceptional service to ensure to deliver the highest Customer Service standards and drive Customer satisfaction at every pointInterpreting Product, Policy and Procedure information and guiding customers through to resolve their enquiry as First Contact Resolution

  • Back Office Assistant

    Jan 2014 - Mar 2017

  • Customer Service Expert

    Jun 2013 - Jan 2014
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  The Cabin Rehab

  Jan 2017 - May 2019

  Primary T.R.E. Provider working intensively with clients who join the Trauma Program. TRE® is a breakthrough in stress management and trauma recovery, involving a body-centered process that releases deep chronic physical and emotional tension created during stressful and traumatic events.

  • Trauma Holistic Clinician

    Oct 2018 - May 2019

  • TRE® Provider (Tension & Trauma Release Exercises), Holistic Specialist

    Jan 2017 - Sept 2018
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  Recreate your life

  May 2019 - Mar 2023

  Trauma & Codependency Recovery Coach, TRE® Provider, Sober Coach and NLP Master
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  Cigna Healthcare Europe

  Sept 2021 - now

  Claims Representative

  Experience with all types of Direct Marketing and Credit Claims (Italy & Spain): Bill Protector (Temporary Disability, Unemployment, Hospitalization, Permanent partial or Total Disability), Life, Payment Protection Insurance, and Dental claims.Adjudicate all the above claims according to the policy terms and conditions. Review documents such as medical records, police reports, and legal documents to confirm the validity of the claim and determine the amount of payment.Inform the Supervisor about claims lacking clarity and about possible ways to optimize the processes. Assess and process dental claims for Germany.Calls Assessments – Quality check for Italy Mostrar menos