Santhosh Kumar Chennoori

Experience

• 

  HDFC Bank

  Dec 2012 - Dec 2012

  Sales Executive

  Sales in Hdfc bank leading CASA and personal loans and gold loans

• 

  Ekart logistics

  Apr 2013 - Apr 2015

  Ekart logistics

  As a Wm's level to Off role Team leader

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  Delhivery

  May 2015 - Jul 2016

  Team Leader

  Delhivery pvt Ltd I am taking care of Entire Operations Of station.• Working as a Assistant Center Manager.From july 1st 2016 To Still Now..• Handling 10 members of FE's and coordinated hub incharge to resolve the queries.• Taking care of operations Inbound,Outbound and EOD process• Taking care of Grooming and Cleaning Reports• Handling customer escalations by visiting customer place, to resolve the issues.• Handling Cash.

• 

  Flipkart

  Apr 2017 - now

  Duties and responsibilities1. Ensure Hub opening & closing is done as per operational standards and requirements.2. Supervise the Sorters who receive the shipments.3. allocating shipment for bike and van deliveries.4. Ensure all team members are trained and are aware of operational standards.5. Sorting shipment as per defined routes.6. Create the Runsheet/Pickup sheet and assign daily work to WM’s.7. Prepare Reports; Check and revert on mails.Managing a team of 102 members of Fe and coordinating with hub in-charge to propose accurate solution to queries.Accountable for all the Hub Operation team including Inbound, Outbound and EOD process.Handling Grooming and Cleaning reports. Periodical Monitoring and Reporting of Regional Performance. Maintaining Cash Book.Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team. Fulfilling customer’s need to earn highest customer satisfaction. Responsible to handle customer’s concern and solve it effectively.Managing employee engagement initiatives. Taking initiatives and making strategies to ensure 100% zero tolerance policy. Responsible to manage Cost Per Shipment (CPS) within the prescribed budget. Comply with Service Level Agreement and adhere to SOP. Collaborating with related departments and follow thecommercial and statutory compliances. Guide team meetings, motivate team members, and control attrition. Proficient in matrix like Linux Spreadsheet and LibreOffice. Handling the landing volumes of 1500 per day. Accountable to make sure, team leaders and other team members are well-trained. Handling environmental bodies of the organisation. Responsible to reduce Operations Management error rate. Taking care of people, shipment and facility. Helps in creating a healthy and quality based work environment. Conducting meeting with hub team members to identify gaps.Grievance handling. Show less

  • Lead -Hub Operations at Flipkart

    Apr 2017 - now

  • senior executive operations

    Apr 2017 - now
• 

  Avenue E-Commerce Limited

  Aug 2022 - now

  Assistant Manager

  Manage the Inbound/Outbound warehousing operations at his region. Support and be part of expansion and growth planned for the region, with effective use of technology in the entire operations.· Manage Total Inbound/Outbound Operating Cost and Service Performance.· Ensure a safe working environment at the warehouse.· Ensure Inventory management with minimum deviations.· Should be able to handle various product categories including Food & Grocery, General Merchandise etc.· Set the strategies and oversee execution to optimize Warehousing cost, efficiency & productivity by identifying continuous improvement and operational excellence projects.· Should be able to identify and address operational bottlenecks instantly.· Responsible for driving and achieving targets for key Inbound KPIs such as Receiving, Putaway, Order processing, Last Mile Delivery, Inventory Accuracy. Should be able to meet end to end turnaround time as per the KPIs defined and work on enhancing Warehouse efficiency & productivity.· Responsible for analyzing and presenting warehousing Cost & Service performance trends.· Focuses on design and development of new outbound processes to manage the growing volumes.· Improve productivity in FC through development of robust and effective operational best practices.· Follow Standard operating procedures and policies (SOP&P) for the warehousing domain.· Meet the profitability goals and successfully lead the team to achieve the organizational goals.· Continuously ensure usage of Material Handling Equipments to enhance operations· Ensure adherence to company policies and procedures. Ensure that all the requirements of regulatory licenses and labor law are followed. Show less