Derek Ramsaroup

Experience

• 

  Sayers Butterworth LLP

  Mar 1982 - Mar 1985

  Accounts Clerk

  Examined,identified and addressed account discrepancies for bank reconciliations and VAT receipts i0ssued for specific London based corporate clients

• 

  American Express Global Business Travel

  Mar 1985 - Jun 1990

  - Telephone Sales - arranged corporate and leisure travel for specific company accounts,developing and maintaining relationships with clients - Raising invoices to same accounts ,to be settled monthly-Arranged despatch of travel documents -Advised clients on travel arrangements visas and passports -Arranged tailor-made holidays for travel with the UK and Europe to best suit customers'needs-Booking using In House reservations system

  • Business Travel Consultant

    Jan 1989 - Jun 1990

  • Retail Travel Consultant

    Mar 1985 - Jan 1989
• 

  Usairtours

  Jun 1990 - Jun 1997

  Telephone Sales of flights and package holidays for the travel industry,at agreed wholesale rates Telephone Sales of flights and package holidays to the general public

  • Wholesale Travel Consultant

    Oct 1995 - Jun 1997

  • Retail Travel Consultant

    Jun 1990 - Oct 1995
• 

  Lastminute.com/The Destination Group

  Jun 1997 - Jul 2003

  Senior Travel Consultant

  -Telephone Sales ,building tailor made holiday itineraries to best suit customers requirements, also advising clients on visas and passports -Worked to respond to phone and email travel enquiries quickly and accurately -Dealt with complaints and refunds and found effective solutions for customers -Kept track of updates and current events on various travel locations,informing clients of possible issues affecting them directly

• 

  Best at Travel

  Jul 2003 - Dec 2020

  - Supported Travel Product Managers with ensuring that travel brochure packages were developed in line with business needs -Standing in for Travel Product Managers when out of the office and building strong relationships with suppliers-Provided travel product updates to the Sales team in order to meet company sales targets,assisting with product offer queries-Arranged Product Sales Training /Meetings- Investigated hotel supplier invoice costing issues highlighted by the Sales team ,and reporting any discrepancies to Product Managers and Data Loading Team. -Supported the Marketing team with pricing online content and updating hotel descriptions,costing travel brochure packages for newsletters, website,individual sales campaigns and any offline advertising. -Weekly competitor pricing analysis. Show less -Telephone Sales of tailor-made holidays,using my product knowledge to best suit customers' preferences,and reach individual and sales team targets-Developed and maintained relationships with clients through focused account management, booking an average 2-3 holidays per year for each client -Collecting and processing payments and raising invoices ,ensuring that all booking information was conveyed correctly to clients-Booking using Inhouse reservations system -Actively worked to improve the level of service offered to all clients in order to exceed expectations, and generate repeat business. Show less

  • Product Executive

    Jun 2016 - Dec 2020

  • Senior Sales Consultant

    Jul 2003 - Jun 2016
• 

  Best at Travel

  Apr 2022 - now

  Product Executive