Anisha Das

Experience

• 

  Tata Consultancy Services

  Jan 2021 - now

  System Engineer

  Responsibilities:• Proficient in SFCC Business Manager with knowledge of customizations in catalog, merchandising, site preferences, promotions, pricebooks, campaigns, content assets/slots, job configurations, order management, payment integrations, and post-production release activities.• Collaborate with development teams, site reliability engineers, business units, and vendors to address operational challenges through software engineering practices.• Actively participated in migrating old legacy sites to new Edgio (formerly Moovweb/Layer0) cloud-based platform for enhanced digital content performance across all brands.• Provide assistance in a wide range of critical activities, including deployment pipelines, monitoring, alerting, reporting, and change management, ensuring seamless operations within the organization.• Implement Site Reliability Engineering principles using Splunk AI Ops. and analyze data with Quantum Metric, GA, Tableau for conversion rate improvements and enhancements.• Proficient in Jira, ServiceNow for troubleshooting SFCC issues, API failures, Splunk, and site outages (along with communicating impact analysis and end-to-end ticket resolution). Utilize tools like Blue Triangle, Lighthouse, Akamai, Optimizely for system analysis.• Exposure to managing traffic between MoovWeb & legacy SFCC sites through Akamai configuration as well as monitoring bot traffic in Akamai. • Enhanced company processes through SOPs, optimizing workflows, and ensuring consistent quality.• Participated in SFRA SFCC training for storefront development, design, and implementation Show less