Laeanna Jakubovsky

Experience

• 

  Kings Canyon Wilderness Lodge

  Dec 2008 - Jan 2009

  Housekeeper

  Solely responsible for the Housekeeping of 10 Bungalows during Summer and in the evenings waitressing.

• 

  AUSTRALIAN PACIFIC TOURING

  Sept 2009 - Sept 2010

  Kitchen Hand

  Preparing canapé’s for sunset at Ayres Rock in National Park during the School Holidays.

• 

  Spendless Shoes Pty Ltd

  Dec 2011 - Jun 2015

  Sales, Customer Service, Merchandising and Team Leadership and Management. Sales assistance and customer service. Meeting sales targets partly supervised for 3-4 days a week whilst studying at University Full-Time.

  • Assistant Store Manager

    Nov 2014 - Jun 2015

  • Casual Sales Assistant

    Dec 2011 - Nov 2014
• 

  Spendless Shoes Pty Ltd

  Dec 2015 - Nov 2022

  Based in Cairns, I am the Full-Time Store Manager with the additional responsibility and accountability of half a dozen regional stores reporting directly to me. This challenging and rewarding position requires; great time management to ensure all administrative responsibilities, including but not limited to regular store reports, stock and inventory management, recruitment and scheduling, performance appraisals of teams, facilitating contracts are completed by deadlines. As well as liaising and building rapport with all divisions within the company: HR, payroll, finance, IT, marketing, buying, distribution and upper management to ensure smooth running of daily operations at multiple sites spanning from Cairns to Mackay. Strong leadership, written and verbal communication, interpersonal skills and professionalism has earnt the respect from my teams, peers and superiors. I endeavor to provide a fun, positive, collaborative and enjoyable atmosphere for my staff and customers. Show less • Customer Service - adhering to company’s standards of customer care and providing a good customer experience and knowledge of products.• Sales – Where I was constantly achieving and exceeding sales and targets by tracking and training of staff to increase their performance individually and as a team.• Leadership – acting as a team leader and motivator to create a highly enthusiastic sales motivated team.• Management -Lead, coach, train and supervise all team members, implement rosters, provide consistent and rigorous training and development of entire team, strive to exceptional teamwork and morale; completion of training and conduction of team member appraisals all whilst ensuring exceptional customer service at all times. • Abiding by the company’s values and influencing them among the team. • Product and Store Presentation – Clean, tidy and presentable store at all times, merchandising, ensuring team awareness of products and their selling points, ensure all stock on display and sale items ticketed. My store took out a company award for presentation. • Security and Workplace Health and safety- Cash handling, WH&S procedures, correct opening and closing procedures, confidentiality of company polices, procedures and sales figures. • Rostering – ensure all shifts cover, team members aware of shifts, managing the store roster within the base hours as directed, ensure all rostering approvals actioned. • Hiring and Training of new staff members – examine resumes, interview candidates, reference checks, work closely with company’s HR support team and conduct induction and training. • Administration - Sales Tracking, product loss and damage, shipment corrections and monitoring of product in store to maximize sales through correct inventory. Show less

  • Cluster Area Manager

    Oct 2019 - Nov 2022

  • Store Manager

    Dec 2015 - Nov 2022
• 

  Flight Centre

  Nov 2022 - Feb 2023

  Travel Sales Consultant
• 

  Queensland Rail

  Sept 2023 - now

  Travel Consultant