Crisanne Nolan

Experience

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  Software Engineering Institute | Carnegie Mellon University

  Sept 2006 - now

  Responsible for managing the entire training customer acquisition/service process, from account development and maintenance, to proposal development and contract negotiations, to resolution of customer issues, and to financial tracking and analysis of each customer. • Manage relationships with strategic training customers, providing ongoing support and monitoring customer preferences to determine focus of development efforts.• Oversee pricing and proposal development for training delivery. • Collaborate with administrative and research staff to identify growth areas and evolve customer-facing processes. • Represent Transition Services on cross-functional project teams• Review financial reports and annual departmental budget Show less

  • Agile Transformation Engineer

    Aug 2023 - now

  • Transition Coordinator

    Mar 2018 - Sept 2023

  • Program Manager, Transition Services

    Aug 2016 - Mar 2018

  • Customer and Product Management Team Lead, Transition Services

    Nov 2013 - Aug 2016

  • Sales and Strategy, Professional Development Center

    Sept 2006 - Nov 2013