Nga Nguyen

Experience

• 

  Amazon

  Jan 2021 - Jan 2023

  FC MbA (Merch by Amazon)- Oversee operations by training, motivating, and evaluating the performance of an hourly workforce of 200+ associates.- Utilize a variety of measurement tools to manage productivity while not compromising on safety, quality, and customer delivery promises.- Partner with support teams including Quality Assurance, Human Resources, Safety, RME, Loss Prevention, IHS, and other 3rd parties on a regular basis.- Selected as the site's POC for Lost DPMO to identify root causes and actions. Present findings at biweekly network calls to close the gaps and standardize process across sites, reducing costs associated with reprocessing.- Broke shift's productivity day record for PEAK 2022. Broke site's PEAK volume record.- Special projects:----- Developed CI project to remove inefficient garment folding design from MbA fold process, increasing the process productivity and reducing maintenance cost, realizing $178,200 in labor savings.----- Saved manufacturing site $22.7K after owning CI project MbA pick cart barcode placement, increased the process productivity by 20%, and reduce wrist injuries due to awkward posture.- Launched affinity group and served as POC for Asians@Amazon.- Completed 166 hours of training on leadership, diversity, security, and safety. Show less FC MOD (Make on Demand)- Performed weekly audits. Worked with Learning and Safety to coordinate and provide training to associates monthly.- Increased YOY productivity by 21% through promoting a teamwork environment. Broke shift's volume day record, and hold the record for the highest daily average productivity rate in NA MOD sites for PEAK 2021 (18% above benchmark).- Trained 3 associates who were promoted to leadership roles; selected and developed the highest count of associates to be Ambassadors and be sent on Away Team to launch other MOD sites.- Helped mentor area managers of the Florida MOD site and was sent on deputation to provide support and guidance to the Illinois MOD site.- Special project:----- Developed labor plans to achieve stated daily volume and productivity goals. Coached other shifts' leadership teams on how to optimize and implement the spreadsheet on operations and escalate on resource deviations.----- Worked with Learning to create cross-training matrices to record all cross-training given to all employees which are used across all shifts.- Assisted in incident or near-miss investigations. Successfully carried out the execution of site safety plans for shelter evacuation/site shutdown during tornado, power outage, and snow storm conditions.- Lauched affinity group and served as POC for Women@Amazon Show less

  • Area Manager II

    Apr 2022 - Jan 2023

  • Area Manager

    Jan 2021 - Apr 2022
• 

  Panda Restaurant Group

  Feb 2024 - now

  • General Manager

    Oct 2024 - now

  • Store Manager

    Feb 2024 - Oct 2024