Heather Mitchell

Experience

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  Longwood Gardens

  Jun 2014 - Jul 2021

  Guest Services Associate

  • Interact with guests and help with coordinating emergency efforts, as needed• Ensure an extraordinary guest experience for visitors• Assist with tours, special events and performances• Train new employees and demonstrate how to provide exceptional guest engagement strategies• Provide general operational support as needed to other departments throughout the gardens

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  Apple Vacations

  Sept 2016 - Aug 2019

  Senior Coordinator/ Team Lead

  • Managed a shared inbox and assigned tasks to individual team members to complete• Created and implemented new, more efficient processes to enhance team productivity• Supervised and monitored the workload and deadlines for five team members• Through understanding of Apple destinations, hotel chains and room categories• Consulted with guests of the wedding couple on which room categories, durations and flights best met their needs and budget• Ability to discuss excursions options and pricing• Worked with groups to ensure that for each wedding the guest booking tracker was accurate and up to date and reconciled budgets as necessary• Quote land only and air packages out of ABE,SAP and Worldspan• Participated in local and regional wedding tradeshows and events• Prepared client response in a timely fashion• Proficient in Word, Excel, Power Point, Email, Web Applications• Knowledgeable about SAP, ABE and Salesforce programs• Assisted in Destination Wedding marketing efforts• Developed AVDW social media content and posts Show less

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  West Chester University of Pennsylvania

  Aug 2019 - Aug 2021

  Graduate Assistant, Office of Alumni Relations

  • Collaborated and assisted with the development and implementation of events, programming, and special initiatives to ensure consistency, quality, cost effectiveness and success• Developed a content plan and manage social media platforms in addition to assisting with the creation and management of print, email and web-copy communications related to events and the monthly newsletter• Explored and identified strategies to promote and increase awareness of the WCU Alumni Association among current students Show less

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  St. John's College

  Aug 2021 - Jul 2023

  Assistant Registrar

  • Oversees the ordering of all transcripts through the National Student Clearinghouse and composes enrollment and degree verification letters for students and alumni• Maintains student biographical and academic data in accordance with federal law and college policies in the student information system, Jenzabar (J1)• Serves as a School Certifying Officer (SCO) and handles the certification process in VAOnce in compliance with VA regulations and procedures. Also reports certifications, adjustments, and terminations of VA benefits and other related information • Serves as a Designated School Official (DSO) processing immigration-related benefit applications like OPT, transfers in and transfers out, and travel signatures• Handles all facets of the Student and Exchange Visitor Information System (SEVIS) adhering to reporting requirements and registration processing• Manages the progression of student academic records including managing the degree certification process by performing audits, communicating discrepancies, identifying solutions, and corresponding with students, faculty and staff for January, May, and October conferrals• Assists with the master classroom schedule, registers students for classes, creates the don rag schedule, as well as the senior oral schedule• Coordinates and oversees all aspects of Convocation, Commencement, and Registration Day• Supervises and trains student aides; manages all student aide assignments Show less

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  The Peabody Institute of The Johns Hopkins University

  Jul 2023 - now

  Assistant Director for Records