Soumya Sharma

Experience

• 

  EXL

  Nov 2005 - Apr 2015

  Handled end to end Inside sales activities. Develop, maintain, and cultivate targeted prospect lists through extensive market research to identify key contacts and decision makers at targeted companies. Extensive telephone prospecting, gathering of sales intelligence, and collaborating with the external sales teams to pursue qualified leads. Provide follow-up for marketing and lead generation initiatives, such as trade shows (pre- and post-show calling), newsletters, email campaigns, letter campaigns, etc. I was also responsible to train my team and new joiners on our service lines (Insurance, BFS, FNA etc). Show less

  • Senior Executive - Client Service Operations

    Feb 2014 - Apr 2015

  • Process Trainer

    Mar 2010 - Jan 2014

  • Customer Care Executive

    Nov 2005 - Feb 2010
• 

  Snapdeal | AceVector Group

  May 2015 - May 2016

  Trainer

  As a trainer in Snapdeal my responsibility was to train the new hire batches in Gurgaon and Bangalore for our vendors. Design refresher sessions as per the Gap Analysis report. Cross trained the entire floor on all the sub processes. Content development for all the processes and regular review done.

• 

  Artech L.L.C.

  Jun 2016 - now

  Responsible to manage Training function for India operation across various locations. Content development for Soft skill and Behavioural Training. Create and manage Training calendar for New hire batches and development training.

  • Manager - Training & Development

    Jul 2022 - now

  • Deputy Manager - Training and Development

    Jul 2018 - Jun 2022

  • Assistant Manager Training and Development

    Jun 2016 - Jun 2018