Michael Macarthur

Experience

• 

  Newcastle Permanent Building Society

  Jan 2000 - Jan 2001

  IT Operations

  ran day-to-day tasks within a mainframe environment relative to a financial system that had to maintain high availability. I also acted within a part-time role within a Servicedesk environment.

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  Compassion Australia

  Jan 2002 - Jan 2006

  Systems Administrator

  maintain a full suite of Microsoft servers, from Domain controllers and Exchange servers within an international Forest to SQL servers, SharePoint, and many other specific implementations of customised and custom built software.Supported users in a Helpdesk environment. Created the 1st true help desk environment for Compassion as the Ministry grew.Maintained a growing fleet of desktops, Laptops and thin Clients under a supply agreement with DELL Computers. I also quickly grew into managing vendor relationships and contract management as i helped unload my Managers workload. Show less

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  Compassion Australia

  Feb 2007 - Sept 2016

  IT operations Manager (Systems Administrator)

  I manage a team of Systems Administrators and Service desk technicians to both maintain a high performance Operations environment as well as manage systems projects whilst maintaining a Highly available system within an Australian wide network with International connectivity.2016 saw me take on management of a team of 5 Software developers, driving the development of an internal solution to connect Salesforce with a cloud based ESB, internal systems and Services hosted by Compassion International Partners.My Term at Compassion has been hugely successful, not only by applying Technology to Compassion's needs, but building a balanced and healthy team, who raises to Challenges as a team. Show less

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  Hunter IT Technology Group

  May 2017 - Nov 2021

  Providing IT support, managed Services, advisory services, IT Project Management, IT Project technical Services, Systems Administration and Technical services on demand. Business DevelopmentIT Support, Engineering, Management, and ConsultancyRelational Development

  • IT Specialist

    Feb 2017 - Nov 2021

  • Business Owner and IT Specialist

    May 2017 - Jul 2021
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  Mine Wealth + Wellbeing

  Mar 2018 - Sept 2020

  Providing outstanding IT service to the staff at Mine Wealth & Well-being

  • Information Technology Service Desk Manager

    Jan 2020 - Sept 2020

  • IT Customer Service Representative

    Mar 2018 - Jan 2020
• 

  SJH Communications

  Sept 2020 - Dec 2020

  IT Service Manager
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  Pacific Smiles Group

  Jan 2021 - Feb 2021

  IT Service Delivery Manager
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  Matech Technology

  Jul 2021 - Nov 2021

  Technical Director

  In 2017 Michael Started Hunter IT Technology Group as an answer to demands of the Not-For-Profit and small business space. In 2021 we rebranded and relaunched as Matech Technology to reflect a change in Direction, focusing on IT Managed Services and IT Security.Today Matech is growing rapidly and prioritising personalised service to our client base, as we recognise PEOPLE and relationships are the most important part of IT Service.

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  Bespoke Technology

  Oct 2021 - Jun 2022

  Senior Service technician

  IT infrastructure engineering and support, and level2 IT Service and support, and relationship manager with our amazing clients who are building their own businesses, providing technical guidance and advice.

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  Pulse Mining Systems

  Jun 2022 - Apr 2023

  Technical writer / support analyst
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  Catholic Diocese of Maitland-Newcastle

  Apr 2023 - now

  Service Desk Manager