Jacques Rafael Wainright, MBA, PMP

Experience

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  Ecco Outsourcing Group

  Feb 2016 - Mar 2017

  Customer Service Representative

  A rebate is the Visa Card under your name that you receive from the place you made a special purchase. With a great rebate, you get more for your money's worth, and the store gets free publicity when you'll use the card.• I handled on average 50 to 60 customer issues per day, and I was one of the best agents within the first 3 months;• I managed issues from many stores and brands;• I participated in another outbound sales campaign and developed scripts for both campaigns.

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  Big Fox Agencia Creativa

  Mar 2017 - Dec 2017

  Administrative Intern, Blogger and Researcher

  Big Fox RD is a marketing agency that empowers large businesses to build a strong brand name on the Internet and on their social networks. • I provided daily new content in the form of blogs; • I presented different product uses for promotional ideas;• I translated a website content and menus to English.

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  Industrias San Miguel

  Nov 2018 - Jul 2019

  Marketing and Trade Coordinator

  With an ISO-certified standard, ISM's beverages are tasty and balanced. • I provided internal and integrated marketing support to the sales department in 2 cities to increase sales• I conducted SWOT and 5-Forces analyses to identify and monitor competitors, substitutes, and new entrants.• I organized 1 event for the employees and designed 3 promotional materials.

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  Upwork

  Aug 2019 - Sept 2021

  Management Consultant

  During my time as a freelancer and management consultant, I promoted events, managed social media, edited business documents, and conducted digital procurement.• I provided professional business investigations and entrepreneur services to investors and businesspeople interested in Haiti. • I built 3 websites, managed 2 project teams, conducted various market research, and provided other freelance B2B and B2C services.• I engaged in two business ventures as an entrepreneur with associates. Show less

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  360 SMART LINGO

  Sept 2021 - Jan 2024

  The legal system deals with many facts and terms that may be overwhelming, especially for Limited English People (LEP). As an interpreter, I receive data, information, and messages to provide live translation into English or Haitian Creole for courts, hospitals, state agencies, and other industries.• I communicate messages for clients of different industries and communities.• I helped the LEPs understand what the judges, court officers, policemen, and lawyers are saying;• I provided court interpreting services for over 90 hearings, legal negotiations, and proceedings. Show less During this period of global dynamics, changes, and migrations happening in the United States, community and health professionals need better cultural communication. • I bridged that gap between health providers, political entities, and social services with patients and customers speaking Haitian Creole;• I had more than 1,900 hours of Haitian Creole interpretation experience;• I kept a quality and accuracy rate of over 95% and perfect levels of satisfaction based on correct analysis of context and choice of words. Show less

  • Legal and Court Qualified Haitian Creole Interpreter

    Feb 2023 - Jan 2024

  • Business and Medical Haitian Creole Interpreter

    Sept 2021 - Feb 2023
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  Ostreon Inheritance

  Jan 2024 - Sept 2024

  Brand Strategist
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  Digital Delane

  Jan 2024 - now

  • Project Manager

    Jun 2024 - now

  • Digital Brand Coordinator

    Jan 2024 - now