Alexis Harris

Experience

• 

  Kaiser Permanente

  May 2007 - Feb 2010

  Community Relations Coordinator

  - Formalized procedure for processing charitable sponsorship requests received from over 500 nonprofits and community organizations each year- Represented organization at professional and community events

• 

  Google

  Feb 2011 - Aug 2012

  Business Outreach Specialist & Events Lead

  - Managed and provided product support for over 400 small business accounts- Launched and increased engagement of new product offerings through community outreach and events

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  Aquent

  Nov 2013 - Apr 2022

  Customer Experience Operations Manager

  - Provided technical and usage support for proprietary ATS/CRM software- Empowered users with training and best practices- Analyzed trends and proposed opportunities for improved product experience

• 

  Thankful

  Apr 2022 - Jul 2022

  Customer Success Manager

  - Worked with brands to streamline and improve customer experience through implementation of Artificial Intelligence - Created process workflows and custom macro responses leading to increased automated resolution rate- Identified and proposed growth opportunities and product upgrades- Detected and resolved technical issues preventing optimized workflow- Documented user stories and acceptance criteria for bugs and improvements in Jira for Engineering

• 

  Stay AI

  Nov 2022 - now

  • Senior Customer Success Manager

    May 2024 - now

  • Customer Success Manager

    Nov 2022 - May 2024