Kamal Alves

Experience

• 

  British Airways

  Oct 1999 - Apr 2005

  Handling Pre-course, Course management and Post-course procedures for all trainings. Responsible for New Hire Inductions. Impart training to the team (senior staff and freshers) on work-related systems and Projects. Responsible for conducting multifunctional trainings within the teams and cross-functional trainings across various teams. Responsible for maintaining the Work Instruction Manual and preparing Quality reports keeping in mind all the quality parameters. Carry out Quality checks for staff and ensure Quality Targets are being met. Conduct monthly staff reviews and identify the need for further trainings/refreshers. Correspond with British Airways clients on daily basis providing summary of all trainings conducted. Liaising with British airways clients and Trainers (U.K.) on daily basis for any process updates/changes or queries. Ensure ISO 9002 Standardization requirements and SLA requirements are maintained at all times. Show less

  • Team Lead - Training / HR

    Nov 2003 - Apr 2005

  • Customer Service Representative

    Oct 1999 - Oct 2003
• 

  Trusted Shipping Limited (Trust Shipping)

  Oct 2009 - now

  Business Development Manager

  Introduction of the businesses of ‘Trusted Shipping Limited’, to prospective clients world-wide. Liaise & follow up on all business decisions with existing clients world-wide. Prepare new contracts, draft agreements & renewals for clients of ‘Trusted Shipping Limited’ & the vendor chain. Oversee and coordinate daily operations, maintain compliance with external regulations and internal policies. Assess and report progress in meeting departmental objectives.