Riya Vij

Experience

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  Bosch India

  Dec 2017 - Mar 2018

  Project Management Research Intern

  • Collected survey data on products and how to improve brand image and later analysed and prepared strategic reports.• Developed Management dashboards (Pivot charts) and reports using MS excel. • Planned, tracked, and executed project data in a timely manner.

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  Ampol Australia

  Aug 2019 - Aug 2021

  Customer Services Specialist
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  TSA Group - Australia

  Dec 2020 - Jul 2021

  • Working closely with all stakeholders in identifying, gathering business requirements, investigating, forecasting, and continuously improving the strategies to assess severity of damages.• Handling exposures, updating reserves, and assisting in controlling the cost of claims by working on CRM (Guidewire platform)• Analyse business assessment reports and processes, monitoring the pre-loss actions, mapping the progress by assigning the activities to internal clients.• Case managed 150+ claims, with an average of settling 12-15 claims in a month. Show less

  • Quality Assurance Officer at IAG

    May 2021 - Jul 2021

  • Guidewire Claims Analyst at IAG

    Dec 2020 - Jul 2021
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  Concentrix

  Aug 2021 - Feb 2022

  Data Remediation & Process Analyst

  • Performed data cleaning, data extraction, loading along with verification, investigation, and remediation of customer records for one of the big 4 Banks • Performed gap analysis between financial documents and client’s electronic records, ensuring accurate data is stored for analysis.• Proficient use of customer banking software (HLT, WIRS, TLA, CBF, DCMS, MSS, Solar, SOL) along with MS Excel to identify and fix errors for different products

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  Wattle Range Council

  Mar 2022 - Mar 2023

  ICT Project Officer

  • Elicit business requirements from key stakeholders and vendors and documenting them.• Created user stories, epics, quick reference guides, SOPs, workflows and process flow diagrams (As-Is, To-Be).• Assisted in overall Project Reporting including managing/ creating the weekly and monthly PMO updates• Implemented the Payroll, HR, Financials, Fire Prevention, CRM, Impounded Animals, Rates and Property modules• Worked with internal stakeholders in helping them raise requisitions and Purchase orders, also helped accounts payables and receivables teams manage workload. • Worked with Finance team in successful creation of work orders, cost centers and job activities for council projects. • Updating, maintaining project schedules to SharePoint, JIRA and Confluence to ensure effective document control• Created test cases and performed testing against those test cases for implementation of ERP configurations• Created dashboards for finance and other departments to analyse and visualize datasets with Power BI • Worked closely with CEO to connect ERP system with Power BI using APIs• Recorded minutes and action outcomes, and facilitated change management in Council Show less

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  Helping Hand Aged Care

  Jun 2023 - Aug 2023

  Recruitment Coordinator
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  ECH Inc.

  Aug 2023 - now

  • Business Analyst

    Jan 2024 - now

  • ICT Project Officer

    Aug 2023 - Feb 2024