Eirian Price

Experience

• 

  The AA

  Jan 2007 - Nov 2007

  Customer Service Advisor

  • Dealing with inbound queries from clients• Dealing with their request in a professional manor• Maintaining call targets and talk time standards• Up selling other AA products to them

• 

  Bluestone National Park Resorts Ltd

  Jan 2008 - now

  The Digital Product Owner ensures the utility and warranty of the company’s digital products; creating performant, resilient and secure, engaging platforms and tools which efficiently convert traffic into sales blending technology with commerciality.The dedicated Digital Product Owner will play a crucial role in translating business requirements into actionable digital solutions. Working closely with various internal and external stakeholders to define product roadmaps, prioritise features, and ensure that our digital offerings align seamlessly with our business objectives. Product, technology and guest experience are vital qualities to drive the digital products forward. Show less To take responsibility for the delivery of IT projects, building and sustaining programme delivery momentum working as the central point for communication and collaboration across multiple parallel projects and ensuring task, project and programme delivery objectives are taken through to completion.• Identify and liaise with project/programme stakeholders ensuring the timely and accurate flow of information• Cultivate, manage and sustain positive relationships with critical functions and stakeholders• Provide clear training requirements through the project delivery schedule to ensure teams are appropriately skilled in line with project releases• To proactively manage IT projects and to take them through to fulfilment• To identify, document, communicate and manage project/programme risks and develop relevant controls and mitigation processes. Escalaute risk items to the Senior Team as appropriate.• Ensure product tests and audits are clearly defined, documented and actioned• Schedule the allocation of Business Systems and Development resources to ensure project delivery targets are met. Prvide early warning indicators for resource pinch-points• Track and report on the progress of tasks and projects, highlighting items which affect the critical delivery path and ensuring they are actioned• Mange the Software Development Life Cycle (SDLC) ensuring productive timing of releases• Assist the Product Owners with the essential requirements gathering forming product specifications and core documentation• Identify the appropriate levels of Quality Assurance, document and action accordingly• To ensure projects deliver the projected business value by releasing projects on time, within budget and in line with the original scope Show less Focusing on the 3 P’s – People, Product and Profit. I analyse and report on the CRM system, guest satisfaction, plus internal and external market research. Highlighting trends and issues to the Head of Insights and Analysis.• Responsible for Guest Satisfaction Comment Categorization and NPS data input• Responsible for CRM Comment Categorization spot checks and ensure correct categorizations• Guest Satisfaction and CRM analysis and reporting WOW, MOM, YOY Period vs. Period, Campaign vs. Campaign • Feedback into all departments on a monthly basis, number of complaints, ‘for error’ charge backs, booking and efficiencies and developments • Be responsible for Trip Advisor and Google My Business Reporting – MOM and YOY• Be responsible for Facebook Reporting – MOM and YOY• Reporting on tablets, usage, revenue and overall performance• Responsible for typeform downloading data and analysis in Power BI• Learn to create Power BI reports• Learn to utilise Python, SQL Server Management Studio, Visual Studio, DAX Studio, Vision, Excel efficiently• In conjunction with HOD investigate innovative ways to present MI to the wider business Show less Due to an internal restructure, at the request of the Head of Marketing I became an Digital Marketing Executive in 2013 specialising in email marketing and affiliate management. My role in its current format allows me to monitor and develop the following:• Email marketing for accommodation bookings for Bluestone• Retargeting of lapsed contacts and reengagement strategies • Strategic, planned and responsive email marketing for secondary spend• Planning, development and monitoring of the email marketing campaigns for all aspects of the business – including day visitors • Monitoring sales targets and trends and implementing campaigns to capitalise on any poorly performing periods • Long term analysis of future email marketing trends• Management and implementation of our affiliate program here at Bluestone Show less My role as a Senior Sales & Reservations Supervisor involved the following:• Management of the office and 15 staff• Leading by example with impeccable product knowledge and professionalism• Making sure Sales targets were reached and exceeded• Making sure call targets and telephone talk time was reached and exceeded• Monitor outbound calls and conversion• Monitor inbound telephone calls for quality and to improve conversion• Undertake the training of new staff and periodic re-training of staff• Deal with any complaints that needed to be escalated• Reporting directly to the Sales Director on a daily basis Show less

  • Digital Product Owner

    Oct 2023 - now

  • Implementations Manager

    Sept 2020 - Oct 2023

  • Data Analyst

    May 2019 - Oct 2023

  • Assistant Guest Services Manager

    Nov 2018 - Apr 2019

  • Assistant Marketing Manager

    Jan 2017 - Nov 2018

  • Digital Marketing Executive

    Jan 2013 - Dec 2016

  • Online Marketing Executive

    Sept 2011 - Dec 2012

  • Campaign Marketing Executive

    Aug 2010 - Aug 2011

  • Team Building & Events Executive

    Sept 2009 - Aug 2010

  • Sales & Reservations Supervisor

    Jan 2008 - Aug 2009