Jacquilynn Bremner

Experience

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  Ben & Jerry's

  Jan 2008 - Oct 2013

  Scooper

  Things I've done on a daily basis are set up the register for the day, run errands and pick up what we need for the day, help customers, bake cookies and brownies, make waffle cones, and go through all of the cleaning duties.

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  David Donnelley

  Aug 2010 - May 2015

  Personal Assistant

  Handled incoming and outgoing correspondence which included mail and email. Coordinated overnight travel arrangements and accommodations. Organized personal and professional calendars and supplied reminders of upcoming events. Various clerical responsibilities including grading, filing and data entry. Other projects as necessary.

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  Bank of America

  Dec 2013 - Mar 2017

  Quickly established credibility with clients while reviewing, consulting and advising clients regarding their home loans needs End to end ownership of loan processing, which includes attaching necessary documents to transactions, continuous client communication, transition activities and remediation where necessary. Processed various client transactions including servicing client accounts, accepting loan payments, balancing cash drawers, reconciling discrepancies. Processed an average of 15-20 client transactions per hour with accuracy, timeliness and quality. Ensured adherence to strict banking and regulatory standards. Reviewed new account processing for accuracy and quality. Trained & mentored new tellers to ensure comprehensive knowledge on banking policies & procedures

  • Lending Consultant

    Sept 2016 - Mar 2017

  • Client Service Representative

    Dec 2013 - Sept 2016
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  Chase

  Jun 2017 - Sept 2018

  Lead Teller Operations Specialist

  Processed various client transactions including servicing client accounts, accepting loan payments, balancing cash drawers, reconciling discrepancies.Ensured adherence to strict banking and regulatory standards.Supported with all aspects of branch operations, including loss control, compliance and audit standards.Trained & mentored new tellers to ensure comprehensive knowledge on banking policies & procedures.

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  BKF Engineers

  Sept 2018 - Feb 2019

  Administrative Assistant

  Efficiently organizing business processes to promote operational excellence while handling administrative requests requiring excellent written and oral communication skills and presentations. Coordinating various office events while satisfying several types of office personalities and preferences.

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  Cline Family Cellars

  Jul 2019 - May 2022

  Responsible for all communications with club members via email and phone.Manage club processes including monthly announcements, billing, shipping, compliance and staff training.Use bLoyal to place orders via phone or email for club customizations or one off member orders.Assisted reservations team as needed.Other projects as necessary. Served as primary representative for all incoming reservations.Managed all voicemails and influx of daily phone calls.Responded to all emails in a timely manner and passed along relevant details to inquiries.Assisted Tasting Room Manager in creating daily schedules for hosts.Took the lead and created a team manual when reservations switched from email and phone basis to booked on Tock.Other projects as necessary.

  • Wine Club Administrator

    Jan 2021 - May 2022

  • Reservations & Administrative Coordinator

    Jul 2019 - Jan 2021
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  Loxton Cellars

  May 2022 - Jul 2022

  Wine Club Manager

  Responsible for all communications with club members via email and phone.Manage club processes including biannual newsletter announcements, credit card billing,fulfillment, shipping and tracking, compliance, and staff training.Utilize Wine Direct to place orders for club customizations and one off member orders.Keep up with state label registration requirements and shipping compliance.Assist with guest experiences as needed.

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  Cline Family Cellars

  Jul 2022 - Feb 2024

  Hospitality Specialist

  Responsible for managing daily reservations as well as monthly reservation availability.Utilize Commerce7 to create coupon codes for weekly/monthly promotions for customers.First point of contact for customers requiring extra assistance with their visit.Aid in the development of new tasting experiences alongside Tasting Room Manager.Heading new Concierge Program partnering with local hotels and tour companies to create tasting room traffic.Assist with guest experiences as needed. Show less

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  Sonoma County Winegrowers

  Mar 2024 - now

  Operations Manager