Shannon Atkinson

Experience

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  Target Corporation

  Sept 2000 - Oct 2004

  Customer Service Desk Manager

  Assisted customers with purchases, returns, arranging “rain checks” and answering general questions. Resolved customer complaints to ensure we exceeded their expectations. Supported multiple departments using in-depth knowledge of official corporation policy and current inventory. Managed complex multiple line telephone system to route inbound calls. Calculated and entered data using 10-key.

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  Sandy Regional Health Center

  Oct 2004 - Oct 2006

  Certified Nurse Assistant

  Assisted nurses with acute care of patients, including wound care and catheter care. Attended to residents’ basic needs including feeding, hygiene, ADL’s, as well as emotional needs. Performed all services with an empathetic touch to help make difficult times easier to bear for our patients.

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  Principal Financial Group

  Oct 2006 - Apr 2011

  • Medical Claims Examiner

    Oct 2009 - Apr 2011

  • Customer Service Representative

    Oct 2006 - Oct 2009
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  University of Utah Health Plans

  Apr 2011 - Apr 2018

  Claims Processor

  Process Healthy Advantage Medicare and Healthy U Medicaid claims according to CMS guidelines. Quote benefits, advise of prior authorization/review requirements, and review status of claims over the phone for inbound callers. Balance call queue with claims turnaround requirements.Principal Financial Group – Medical Claims Examiner 10/2006 – 04/2011Processed Medicare, Medicaid, commercial policy, and foreign provider insurance claims according to plan benefits and guidelines. Manually priced facility claims as part of specialized assignment. Hand-keyed paper claims to ensure accurate processing. Coordinated with nursing staff to complete reviews for coverage of services. Assisted members by phone to resolve claim or benefit related issues. Show less

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  Huntsman Cancer Institute

  Apr 2018 - now

  • Grants and contracts officer

    Mar 2023 - now

  • Billing Specialist

    May 2018 - now

  • Patient Billing Specialist

    Apr 2018 - May 2023