Alan Lofting

Experience

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  Capro Europe

  Aug 2000 - Aug 2002

  IT Support Administrator

  Responsible to the I.T Manager, assisted in supporting the Windows 2000 Server based network with Exchange 2000 Server, Windows PC’s running Office applications and AS400.Worked as first line support for all network related issues ie. Software, printing, LAN connectivity and training.Set up PC’s for new users, which involved installing operating system and software, attaching to the network and setting up printers.Responsible for user administration tasks on the AS400. ie. Creating and amending user profiles, print jobs, record locks.Responsible for the data integrity, file security / permissions, Active Directory maintenance and DHCP address reservation maintenance on the Windows Servers.Implemented a dedicated Push Policy Anti-virus server which ensured all servers and pc’s were constantly up-to-date. Show less

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  Cox Plant Limited

  Aug 2002 - Mar 2005

  IT Support Administrator

  Reporting to the I.T Director, based at the Head Office (Data Centre), supported Windows 2000 Servers, Windows 2000 Terminal Servers, Exchange Server 2000, and the network infrastructure. This included Active Directory administration, file/folder permissions, hardware and software inventory, backup log, disaster recovery, and Exchange Server database maintenance.First line support for all hardware and software issues including pc faults, software application queries and WAN- related issues where depot network using Thin Client infrastructure.First line support for writing Crystal Reports for SQL based systems.Implemented the Blackberry Enterprise Server supplying email to manager’s and director’s blackberry handheld devices.Cox Plant was a rapidly expanding business, actively opening new premises and acquiring competitors. Hence, I was involved in implementing IT systems at many sites throughout the UK over a 2 year period, using either Thin clients, or emulated pc’s over ADSL. Show less

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  Just-IT Services

  Apr 2005 - May 2008

  Sole Proprietor

  Supplied implementation and support services to large companies such as Capro Europe, Teleflex Medical and Teleflex Morse. This has involved supporting Windows Server based networks running Active directory, Exchange Server, AS400 and SAP systems.Also involved providing client support services supplied to office based staff and remote users, including LAN related issues, additional cabling requirements, wireless access point installations, setting up of PDA and Blackberry devices, setting up of new PC’s and laptops for new users.Implemented and supported server/client networks, pc hardware, peripherals and broadband services to a large number of small local businesses and domestic users. Show less

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  City Link

  May 2008 - Nov 2013

  Reporting to the Head of IT Service Delivery, was responsible for the management and development of the IT Hardware and Field Engineer teams in an ITIL focused environment.Responsible for the support and performance of the entire LAN infrastructure across the UK, ensuring documented standards were maintained.Continually reviewed processes and ways of working, to bring about service improvements. Average open ticket statistic was reduced by 40%. The existing SLA’s for desktop PC and laptop repair/replacement were redefined, reducing time window by 50%. Continued the project co-ordinator role, working with PMO and stakeholders on IT Infrastructure projects, including VOIP implementation projects, opening new and closure of existing locations, and relocation of core business functions.Built and maintained relationships with third party suppliers, reviewing performance and driving service improvement possibilities. Show less Successfully managed the Depot Infrastructure Standardisation Project using the PMF model (based on PRINCE2). This project was to update the EUC estate in business critical areas of the business. Created and maintained centrally stored project documents, including scoping of requirements, scheduling of deliveries, issue and risk management and managing costs. Presented project updates to the PMO and stakeholders, reviewing progress, costs, risk and issues logs.Liaised closely with 3rd party suppliers and internal resource, ensuring work completed on time and to specified standards. Worked closely with change management, ensuring all change requests were submitted in good time and approved before works commenced.Created a knowledge base containing comprehensive support documentation for the IT community covering the company's local infrastructure across 74 sites nationwide. Liaised with other IT teams, resulting in extensive transition to support documentation.Responsible for co-ordinating the implementation phase of other projects, including telephony standardisation, opening and closing of facilities and movation of the National Hub. Show less

  • Desktop Support and Services Manager

    Nov 2011 - Nov 2013

  • IT Infrastructure Project Co-Ordinator

    Jan 2010 - Nov 2011

  • IT Service Desk Engineer

    May 2008 - Jan 2010
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  Rentokil Initial

  Jan 2014 - now

  to follow Reporting to the Global Desktop Manager, role has been to manage and improve BAU desktop support and field services teams in the UK. Reduced open incidents statistic by 30% through improved processes, increased collaboration with Service Desk team and pro-active support measures at the branches.Acted as project lead for a number of small projects including office mobilisations and branch infrastructure works.

  • Telecommunications Manager

    Apr 2015 - now

  • Desktop and Field Services Team Leader (Contract)

    Jan 2014 - Mar 2015