Stefanie Maes

Experience

• 

  Global+ Insurance

  Aug 2009 - Oct 2015

  Commercieel medewerker

  - local sales representative DVV insurance - HR support - support in general management

• 

  Belfius Insurance

  Oct 2015 - now

  As a key player in developing and inplementing Belfius Insurances strategy w.r.t. external partners and both internal and external experts. Together with my team we are responsible for implementing this strategy, organizing and leading the Partners & Expert Support department and for the quality, efficiency and cost of the cooperation with our external partners.We support the overall Claims Non-Life strategic axes of customer experience, process efficiency and cost of claims. - Team responsible and people manager in project team- Responsible for several transformation waves to obtain a better customer experience, process efficiency and employee engagement (incl.set up lean organisation)- Responsible for transformation projects (e.g. sanitation process, organisational reviews…) - introducing lean methodology to operational & business departments and help them to reach the next level of maturity - coaching management and their teams- developing strategic roadmaps of continuous improvement initiatives and working on specific enhancements - manager support teams (Indexation & admin,Communication, reception & admin support)- process enhancements - scoping strategic projects - People coach - Develop & follow up personal development plans- Operational team organization - Process optimalisation

  • Manager Partnerships & Expert support

    Dec 2022 - now

  • Team manager & Project Lead transformations & continuous improvement

    Jan 2020 - Dec 2022

  • Change agent transformation & innovation office

    Sept 2019 - Jan 2020

  • Manager Support service

    Apr 2018 - Sept 2019

  • Coach Claims department Mobility & Fire

    Oct 2015 - Oct 2018