Dalia Mourad

Experience

• 

  Xceed

  Jan 2009 - Oct 2011

  •Reviewing and resolving post invoicing cases as the most expert agent in the post invoicing team.•Training and Assisting post invoicing team.•Discussing post invoicing process with the client in a lot of calls.•Trying to improve the post invoicing process. Xbox Account Technical support representative for Microsoft UK account for 8 months..Inbound responsibilities.Answer Phones professionally.Respond to Customer inquiries.Handle and resolve Customer complains.

  • Customer Service Representative

    Aug 2009 - Oct 2011

  • Customer Service Representative

    Jan 2009 - Aug 2009
• 

  Sykes

  Apr 2012 - Nov 2012

  Customer Service Representative

  Customer service representative handling English calls and cases.Inbound responsibilities.Answer Phones professionally.Respond to Customer inquiries.Handle and resolve Customer complains.

• 

  Vodafone Egypt

  Jan 2013 - Feb 2014

  Customer Service Advisor

  Customer service representative handling English calls and customer complaints.Follow up with the UK customers to make sure that the issue has been resolved.Make purchase orders.Handling delivery delays and complaints.

• 

  Dimensions Design

  Jun 2014 - Nov 2014

  HR Assistant: reporting directly to the CEO.• Monitoring employees’ attendance & adherence.• Doing monthly payroll.• Managing all the personnel activities• Screening candidates for interviews• Selecting the right candidates to join the company by making first face to face interviews.• Updating employees company list • Writing job offers & contracts for new candidates• Managing day to day early leave and late arrival permissions • Controlling the attendance tool (Att 3000) using the finger print. Show less

  • HR Assistant

    Jul 2014 - Nov 2014

  • Administrative Assistant

    Jun 2014 - Jul 2014
• 

  Sarie-Eldin and Partners - Legal Advisors

  Mar 2015 - Aug 2017

  General Accountant

  • Invoicing:-Receive a request.-Pre-Bill issuance.-Invoice issuance.-Sending Invoice to the client soft and hard copy.-Filing soft and hard copy.• Collections:-Creating an Invoice status report.-Follow up: Sending follow up e-mails and making follow up calls.-Receiving collections and settling it on system (Bill4Time).• Daily / Monthly Operations:-Controlling Petty cash.-Issuing checks (based on financial manager’s decisions).-Calculating overtime monthly sheet.-Working on AP / AR.-Preparing financial statements (Journal, T- Accounts, General Ledger, Trial Balance, Income statement and Balance sheet) under the supervision of the financial manager.-Helping in bank reconciliation.-Calculating and writing the WHT – VAT monthly returns.• Engagement letters and Contracts:-Responsible for creating the engagement letters under the lawyers’ supervision.-Sending it to the client as hard and soft copy.-Filing soft and hard copy. Show less

• 

  PRODAL

  Sept 2018 - now

  -Supervising on the team member on all of the below mentioned accounting tasks.-Preparing weekly cash flow report created by me managing the weekly cash in and out.-Preparing the yearly company Budget to be reviewed by the managing partner.-Managing bank reconciliations and bank transfers.-Managing monthly payroll calculations from scratch in addition to the salaries monthly transfers.-Handling VAT, WHT & Payroll TAX calculations and returns on the Tax Authority website.-Reviewing and calculating the landed cost of all imported and exported shipments and adding them to the system.-Using the CPS website in making payments of all tax returns and shipments’ customs and VAT.-Periodical international calls and emails with Prodal Limited customers and suppliers handling all the challenges.-Dealing with monthly and yearly auditing reviews and meetings done by the external auditing firm.-Reviewing the yearly income tax return before submission by the auditing firm. Show less -Created the full accounting department process and policies used by the companies.-Started and accomplished Quickbooks system build up by creating the companies’ chart of accounts and entering 2017-2018 journal entries for generating the same year financial statements for the yearly income tax return purpose for 2 companies.-Handling the daily accounting tasks for 3 companies as follows:•Invoicing:-Receive a request from the sales team & Pre-bill issuance and send it to the sales team.-Invoice issuance once approval is received from the sales team.-Send the Invoice to the client as soft and hard copy.-Filing soft and hard copies in company’s records and books.•A/R - Receivables & Payable:-Creating a weekly AR/AP ageing report to be provided to the company’s MP.-Following up weekly with the sales team & Suppliers using the AR/AP aging report and SOA-Receiving collections and paying bills through bank transfers or cheques and settling it on Quickbooks•Daily / Monthly Operations:-Controlling Petty cash.-Controlling the warehouse transactions, beginning and ending inventory.-Issuing checks and managing bank transfers (after the weekly cash flow meeting).-Preparing financial statements under the supervision of the internal auditor and the external auditing firm.-Managing bank reconciliations.-Managing monthly payroll calculations from scratch in addition to the salaries monthly transfers.-Calculating and uploading the WHT, VAT, Fringe benefits, Payroll Tax monthly returns on Gov. Website.-Reviewing and calculating the landed cost of all imported and exported shipments.-Periodical international calls and emails with Prodal Limited customers and suppliers handling all the challenges.-Using the CPS website in making payments of all tax returns and shipments’ customs and VAT.-Dealing with monthly and yearly auditing reviews and meetings done by the external auditing firm.-Reviewing the yearly income tax return before submission by the auditing firm. Show less

  • Group Chief Accountant (acting as Financial Manager)

    Sept 2019 - now

  • Senior Accountant

    Sept 2018 - Aug 2019