Jacob Bolli

Experience

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  Smoothie King (SKFI)

  Mar 2015 - Aug 2018

  Catering Manager & Assistant Store Manager

  o Serve drinkso Excellent customer service o Clean work space environmento Up-sell retail and other smoothie “enhancers”o Managing Duties.

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  Premier Aquatics

  May 2017 - Sept 2017

  Area Supervisor

  o Supervise nine locations in Manassas, Gainesville, Fairfax, and Centervilleo Schedule forty to fifty employees around these poolso Provide two inspections at each facility per weeko Maintain relationships with the property managerso Work with international work and travel students and exchange cultures

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  BusPatrol

  Jan 2019 - Aug 2021

  Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Show less

  • Technical Support Technician

    Jul 2020 - Aug 2021

  • Video Analyst

    Jan 2019 - Jul 2020
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  Prince William County Public Schools

  Aug 2021 - now

  Technical Support Specialist (TSSPEC)

  This is a highly skilled position that involves working in the installation, configuration, operation, repair, maintenance, troubleshooting, and security management of technology resources within the school system. This position provides support to users in the use of (operating system) software and computers. * Serve as the first level of technology support between Information Technology Services (ITS2) and end users at assigned location and redirect all issues that cannot be resolved at site to the appropriate ITS group for assistance; * Set up and maintain user accounts at assigned location(s) including rights and memberships; * Install, configure, and maintain workstations, laptops and printers within assigned location(s); * Provide tools, and support in new and emerging technologies; * Ensure workstations at assigned location(s) meet current Workstation Checklist standards; * Triage and diagnose workstation, laptop, and printing problems relating to the network, hardware, and/or software systems; * Assist with triage of network and server issues at the request of members of ITS; * Maintain a technology list of equipment using the Helpdesk software database and verify that the information is consistent and current; * Perform data collection and analysis deemed necessary by the Supervisor; Show less