Travis Herman

Experience

• 

  Western Fire Protection, Inc

  Sept 1998 - Aug 2009

  Foreman

  • Installation, Design, Repair, Inspection• Supervision of large crews• Jobsite coordination• Order material• Prepare daily reports• OSHA 10-hour course• American Fire Sprinkler Assoc. “Leadership Ladder” Foreman Training Course

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  Simplex-Grinnell Fire Protection

  Oct 2001 - May 2002

  Sprinkler Service Foreman

  • Installation of piping systems• Supervision of day work and mid-size contracts• Repair of damaged pipe• Restore out of code piping systems• Order material/ equipment

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  CPS Fire Protection Inc

  Nov 2004 - Jul 2007

  Journeyman

  • Installation of piping systems• Instruction of apprentices• Order material• In-field redesign of piping

• 

  Cloudnine Realtime

  Nov 2012 - now

  Engineering Project Manager

  Act as VIP client contact on day-to-day technology issuesPerform project administration duties on large projects for complex clients (responsible for ensuring day-to-day project tasks are appropriately delegated and completed)Train and mentor team members (technicians and clients)Communicate regularly with other team members about technology issues affecting systems operations and client workflow/productionTrain and mentor team members (technicians and clients)Design and configure account technical solutionsComplete required documentation of technology checklists, changes in network design, and changes/upgrades of ALL hardware/software per Change Management and Quality Assurance proceduresMaintain IT documentation on company intranetAssist with managing asset inventory, patching, and software deploymentsManage server patching via monitoring softwareWork with monitoring systems – upgrade, configure, and monitorAssist Disaster Recovery TeamProvide client support and technical issue resolution via ticketing system, e-mail, and phone for the Cloud9 Virtual EnvironmentConfiguration and troubleshooting of client’s equipment to connect to Cloud9 via Internet/Remote ServicesConfigure and troubleshoot hosted applicationsProvide training to clients in the use of system and applications as related to Cloud9Identify and correct or advise, on operational issues in Cloud9 systemsIdentify and correct or advise, on operational issues in clients computer systemsProvide creation of new accounts using Cloud9 provided software toolsAdministers user accounts and privileges on company resources – Active Directory, FTPManage backups, images, and file restoresManage Antivirus throughout environmentDemonstrates behaviors consistent with the company’s vision, mission, and values in all interactions with customer, co-workers and vendors Show less

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  CARET

  May 2017 - now

  Engineering Project Manager