S H A S A N

Experience

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  Serco

  Jun 2008 - Sept 2009

  Sr Travel Sales Consultant

  • Acting as a mediator between airline and customers and effectively giving a positive customer response.• Assisting colleagues in process knowledge related queries and also motoring new agents.• Supervising the floor in absence of team leaders, taking queue count, assuring that deadlines are met.

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  Southall Travel

  Sept 2009 - Jan 2012

  Subject Matter Expert

  • Handling U.K based inbound Travel process, which involves selling Flights Packages, Car rentals, Insurance and resolving customer queries.• Creating new prospects and retaining existing one.• Acting as a mediator between clients and airlines.• Promoting the business by assisting colleagues in process knowledge related queries.• Mentoring the new agents to improve the call quality.• Answer participant questions, as well as question participants to obtain full understanding of what information is being requested Show less

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  Air Travel Corporation

  Feb 2012 - Nov 2015

  Team Leader Corporate/MICE

  • Represent the Company/Unit at various events by suggesting/implementing and successful participation plus lead the execution of assigned event programs (both B-to-B and B-to-C) of various size and scale .• Raise benchmark for self and team both in regards to output and performance and deliver exemplary customer service consistently so as to ensure Customer Loyalty.• Selling Flights Packages, Car rentals, Insurance and resolving customer queries.• Coordination & Management for participation in various Fairs & Exhibitions, Launches etc in the U.A.E.• Promotional Schemes – sourcing/updating and enhancing these schemes.• Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.Worked on Galileo,Amadeus,World Span,Sabre and Delta Matic .CONTACTS ; 1. Customers2. Airlines3. Agents4. Consultants5. Suppliers1. Overall understanding of the business to stay profitable at all times2. Professional Excellence to provide the Customers with comprehensive Travel solution3. Relationship Management both internal and external key relationships Show less

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  The Kanoo Group

  Nov 2015 - Jun 2020

  Team Leader - MICE

  • Primary contact for the Cluster M.I.C.E Team; Propose rates, availability for group conference inquiries with requirements of 100 and above guests, rooms and meeting space; Maintain and develop business relationships with Travel Agents, Corporate Accounts and DTCM’s for accommodation, banqueting,• Create proposals and contracts, Conduct in-house site inspections and presentations to potential accounts, Preparing special promotions for specific markets Business trips, Road shows in UAE-Europe- Moscow-Turkey-Georgia-Beirut-KSA-Cyprus-Lebanon.• Responsible for the following markets: UAE, KSA, USA; Handled corporate like: IBM, Colgate , Pepsico , MWH , BD , Valeant, Medpharma, B+L.Conduct familiarization trips and entertainment Maintain weekly and monthly sales reports. Show less

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  American Express Global Business Travel

  Nov 2015 - Jun 2020

  Team Leader - MICE

  Key Accountabilities:Directly accountable to manage and oversee meetings and congresses for all assigned business unit(s) within the biopharmaceuticals business in the regionResponsible for the execution of a broad range of sometime complex tasks within established guidelines, standard operating procedures and defined processes and helps determine the appropriate approach for new assignments.Applies technical expertise in the analysis of the factual information, anticipates patterns and links; looks beyond the immediate problems and adapts solutions for the wider implications.Direct oversight of program budgets to be fully transparent, reduce cost and better leverage the company’s buying power.Provide oversight to the outsourced supplier to ensure operations falls within budget parameters and spendShows business acumen beyond the team and understands how the team integrates with other teams and how they complement and support each other in order to achieve the shared objectives of the area.Impacts on own and closely related teams through providing products, services or information that is important to decision making beyond own team; or through responsibility for the volume, quality and timeliness of team resultsContributes to the planning of resources, budgets and policiesSCOPE OF PEOPLE RESPONSIBILITY:Manages a team of Specialist, Coordinators and Assistant across the regionCoordinates and supervises the daily activities of a technical or business support team to ensure team effectivenessContributes to the motivation, performance and development of the team through settling objectives, coaching employees, appraisal of performance and determination of reward outcomes.Uses sound interpersonal skills to exchange information and handle sensitive issues within own team and beyond. Show less

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  Al Shaayan

  Jul 2020 - Dec 2020

  Head of Operations- FMCG Markets in EMEA & North America/E. Oil & Raw Materials.

  Al Shaayan is a UAE based company manufacturing and supplying FMCG products, natural essential oils, perfume, fragrances. We are an experienced team of chemist, botanists, biotechnologists, and researchers. Operates manufacturing facilities spread across an area of 125,000 sq. ft., producing more than 25 million products annually and export to over 5 countries. The company engages in Wholesale, Distribution, Exports and Franchise businesses across various geographical locations.Key Accountabilities:•Analyzing operational structure to ensure effective cost control •Keen strategist with expertise in managing the marketing function towards brand building and tactical initiatives. Focus being on digital marketing strategy and product launch plans.•Established Brand standards to drive uniformity and control on our own retail and franchise operations across various countries.•Developed operationally efficient teams to work with SOP controlled procedures, building on market feedback. Leading development programs and performance goals, rationalizing customer base and building on customer data.•Supporting the brand team towards focus on international product standards to have an edge over competition.•Working in conjunction with all department heads – Finance, HR, IT, Projects, and colleagues heading other divisions.•Relaunched E- commerce for the brand in terms of key improvements to the website and commercial aspects towards building a higher customer reach. Expanded on online sales channels. Show less

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  Target Event Prezlab - TEP ( Dubai DMC )

  Dec 2020 - now

  Director of Sales And Business Development

  Manage the top producing accounts within the MICE segment ensuring targets are met.Conduct sales calls with the team.Implement strategies to run the Sales team in an effective and efficient manner.Assit Credit Department in following up all outstanding balances of accounts in a timely manner.Personally meet and greet all site inspectionsLead the team in increasing the group conversion.Personal Attributes• Excellent understanding of luxury market• Excellent understanding of all Pharma events• Professional sales and presentation skills• Knowledge of basic accounting, math skills and analytical capabilities required.• Extensive knowledge of sales skills and revenue management.• Strong written and verbal communication skills• A leader with a positive attitude and proficient in organizational planning with the ability to multi-task & major groups Show less