Sai Balaji

Experience

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  Hyundai Motor India Ltd.

  Jan 2001 - Apr 2002

  Executive - Back office Support

   Back office support for taking inbound call Manage the outbound call to vendors to the respective departments.  Responsible to act as a Group coordinator, Overall maintenance of EPBAX Controls & Cellular Service, Supporting the production plant and showrooms. Maintaining the voice and data report in terms of revenue and Co-ordination with vendor for a long-term relationship.

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  Business Development cum Client Support - IQMaC Management Consultants

  May 2003 - Oct 2005

  Business Development Manager

   Responsible for staffing for over 15 corporate clients across the Chennai & Hydrebad. Hired for every position for software professionals.  Identified viable candidates from various sources including: directories, contact lists, databases, leads, newspapers, magazines and personal networking.  Obtain defined job orders from respect HR heads with detailed job descriptions and skill requirements.  Directed the hiring process with each candidate from first point of contact to acceptance of offer.  Attended industry related functions for networking opportunities and enhanced product knowledge. Schedules and attends career fairs and campus interviews. Conduct background checks such as FDLE, past employment, etc.  Research, analyze, prepare and present hiring statistics to Board of Directors at monthly staff meetings  Maintain records on recruiting activities  Keep job posting program updated and current with all job profiles  Post all internal positions through job posting databaseRecruitment & Staffing Show less

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  Info Vision– (GESBI Collection Process)

  Jul 2006 - Jul 2007

  Senior Trainer

  Operational Skills Supervise staff of 45 employees performing duties such as Tele collections. Forecasting, Planning & Coordinating to meet collections target. Been a part of interview panel for conducting OPS level interview for Collections  Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes. Effectively participated in setting up new process in collections Training & Development Induction Training to all new recruits. Identify & publish, training & development needs for each tele-caller, by tracking performance on all parameters. Review the callers performance to identify those falling under the purview of the "Poor Performance Policy" , counsel the agents and lay down specific action plans Suggest improvements and developed new training guidelines process. Conducting Skills enhancement training for telecalling officer’s to handle customer Conducting Product training program for Debt Collection AgencyQuality & Analysis Implement Call monitoring process  Provide feedback to callers to ensure to achieve the quality and show an increasing trend. Publishing Call monitoring tracker to the team & quality officers Preparing Call monitoring Analysis to find the area of improvement & ensure to achieve the quality of centre. Show less

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  Sparsh BPO India

  Nov 2007 - Jun 2008

  Asst Manager Training & Development

  ABN AMRO Collection Process  Provide Induction Training to all new recruits. Implemented training manual on product & process Identify & publish, development needs for each officers, by tracking performance on all parameters. Conducting Skills enhancement training for telecalling officers. Conducting Structured training program for Debt Collection Agency Played a vital role in implementation of CMS CRM to training telecalling team.

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  HSBC

  Jun 2008 - Dec 2011

  Assistant Manager Training

  Operational Skills Supervise staff's performing duties such as quality & training  Forecasting, Planning & Coordinating to maintain capacity & infrastructure for the centre to meet business objective. Been a part of interview panel for conducting OPS level interview for CPD Collections  Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes. Key role in operational activity for planning & coordinating between Institutions and vendor for DRA certification training program.Training & Development Provide Training to all new recruits as per existing guidelines Identify & publish, training & development needs for each tele-caller, by tracking performance on all parameters. Review the callers performance to identify those falling under the purview of the Poor Performance Policy &, counsel the agents and lay down specific action plans Suggest improvements in existing training guidelines. Implement the learning solutions & guide which identifies and tracks areas of improvement for each caller and lays down specific action plans for each area, in each month. Conducting functional training programs and Skills Workshops improve officer’s efficiency. Conducting Skills enhancement training for telecalling officer’s to handle present market trend. Conducting Structured training program for Debt Collection Agency Played a vital role in implementation of WHIRL by training telecalling team & DCA teams.Quality Analysis Provide feedback to callers to ensure to achieve the quality and show an increasing trend. Preparing Call monitoring Analysis to find the area of improvement & ensure to achieve the quality of centre. Submit Call Monitoring Report to supervisors & Manager with an overall summary. Implemented Sub parameter analysis to find out team wise performance. Develop and implement R&R (Repeatability and Reproducibility) analysis of call monitoring activities. Show less

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  Novellsys Technologies - A TVKS Group Company

  Jan 2012 - Apr 2015

  Freelance Traininer

   Managing 13 Client’s with ERP Support  Coordinating with technical and functional consultant to meet client requirement Been part of presales team to interact with new clients. Conduct Product and Process Training for Client & End users. Conduct Training programs for In house ERP Support executives, ERP Functional consultants. Visit clients periodically and conduct review meeting with end users. Been a part of interview panel for conducting OPS level interview for ERP Support. Designed & created process note for ongoing training for internal teams. Show less

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  Novac Technology Solutions

  May 2015 - now

  Senior Project Manager

  Sr.Project Manager Translate the strategic direction and business objectives established by clients into holistic learning strategies and training outcomes. Support the clients in analyzing the business problem and planning and leading the learning strategy. Handle the Project Management for eLearning cycle Create and manage project plan, schedule and define metrics to measure and track productivity, progress etc. Lead and manage the development team along with quality assurance, process, instructional design and other support teams. Working with vendors on cost negotiation, scope and execution of the project Coordinate and manage internal and external team members including vendors across different geographic locations. Tracking milestones, project cost and hours, delivery plan, metrics, risk management, project documentation, task allocation etc. Team coordination & weekly status/Dashboard update to management & project stakeholders. Day to day client coordination, weekly status call/meeting with client, team & senior management. Preparing presentations and reports for the stakeholders and senior management and clients. Project delivery & support. Provide Learning solutions (Technology, Content, Training) Manage LMS Administration and supportTraining & Development Manage teams and/or work efforts within L&D Conduct Domain Training for Technical Team. Designed & created process note for ongoing training for internal teams. Set and Managing Technical Document Writing Team. Supply Chain/Vendor Management Show less