Mustafa Ahmed

Experience

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  Huawei

  Sept 2013 - May 2017

  Software Engineer
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  Sanofi

  Feb 2016 - Jan 2017

  System Administrator
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  The British Institute for the Study of Iraq

  Jun 2017 - Aug 2018

  Technical Support Engineer
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  Donovan Feola Balderson & Associates, Inc.

  Apr 2018 - Dec 2018

  Information Technology Specialist
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  Siemens Healthineers

  Apr 2019 - Jan 2020

  Information Technology Team Lead

  system administrator for HIS systemadministrator for the nas serversIdentified issues, analyzed information and provided solutions to problems.Supervised work of contracted employees to keep on task for timely completion.Performed duties in accordance with all applicable standards, policies and regulatoryguidelines to promote safe working environment.Used coordination and planning skills to achieve results according to schedule.Led projects and analyzed data to identify opportunities for improvement.Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.Resolved escalated issues by serving as subject matter expert on wide-ranging issues.Created support documentation that enabled user community to extend skills, leveragesystem features and find resolutions to questions without intervention from support team.Set up network profiles, security permissions and file sharing systems.Liaised effectively with others to promote on-going network design, reevaluation andoptimization that scaled with company growth.Used ticketing systems to manage and process support actions and requests.Performed tests of functionality, security and performance of different workstations anddevices.Drafted and distributed training manuals for devices used by various employees.Helped implement standard testing procedures, significantly increasing productivity andreducing time to deployment Show less

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  Al Marmoka Foods

  Aug 2019 - Jan 2020

  Information Technology Specialist
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  Dijla International Foodstuff Trading L.L.C

  Jan 2020 - Jan 2020

  Information Technology Manager

  System administrator SAP ERPSystem administrator for malia sales force12/2019 - 01/2021system administrator for wenak GPSSystem administrator for syscrone sub scadaSystem administrator for for PBX VOIP servermanagement of the networkMaintained camera and physical security systems.Oversaw IT department operations and training.Demonstrated familiarity with latest hardware, software and networking technology, aswell as industry trends.Built, customized and repaired technology based on staff requests.Installed and managed audiovisual equipment.Managed network and system performance, conducting troubleshooting, security patchingand maintenance.Conducted company-wide technology instruction, onboarding and education.Facilitated best user experience through continuous support, training classes, webinars,improvements and communication of system changes.Identified computer hardware and network system issues, performing troubleshootingtechniques for remediation.Analyzed network security and current infrastructure to assess areas in need ofimprovement and develop solutions.Implemented and managed wireless devices, multi-site network infrastructure, businessintelligence development and implementation.Worked closely with management teams to plan, develop, coordinate and executetechnical strategies aligned to client's vision, mission and purpose.Delivered effective integrations of warehouse management system software applicationsto centrally manage tasks.Analyzed architecture design, scoping, implementation, testing and deployment needs todefine project requirements.Led and assisted technical upgrade projects for clients by working and coordinating withconsultants and developers for integrations. Show less

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  Albun

  Jun 2021 - Nov 2021

  Information Technology Manager
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  Al-Rafidain Group

  Nov 2021 - Feb 2023

  Information Technology Manager

  Configured, developed, and deployed Business Intelligence applicationsSystem administrator SAP ERPSystem administrator for syscrone sub scadaSystem administrator for for PBX VOIP servermanagement of the networkOversaw IT department operations and training.Develop and recommend solutions for increased operational efficiencySupervise 8 employeesImprove operational efficiency by SAP B1 ERP and implement 7 projects to thecompany's of the groupAnalyze work flow to incorporate quality controls and reduce errorsEducate management on current costs and ways to reduce costsExecute and validate test casesEvaluate and diagnose roles to make appropriate recommendationsWorked with users and stakeholders to analyze and validate requirementsServed customers and businesses by running and viewing reportsOrganize data according to company proceduresIdentify areas for improvement and make suggestions accordinglyManage operational changes, from suggestion through execution Show less

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  AL-ROWAD CABLES

  Feb 2023 - Feb 2024

  Information Technology Manager
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  ADVICTS LTD

  May 2023 - now

  Solution expert