Talk to sales Try for Free
Elisa BUSUTTIL

Elisa BUSUTTIL

City Analyst

Followers of Elisa BUSUTTIL2000 followers
location of Elisa BUSUTTILParis, Île-de-France, France

Connect with Elisa BUSUTTIL to Send Message

Connect

Connect with Elisa BUSUTTIL to Send Message

Connect

  • Timeline

  • About me

    Senior Account Director | Expert in Operations Optimization and Customer Experience

  • Education

    • Notre Dame du Grandchamp

      2008 - 2010
      BTS International Business/Trade/Commerce

      Activities and Societies: Participation au comité d’événementiel au lycée Notre dame du Grandchamps (2007-2011) Organisation d’événements pour plus de 1000 personnes

    • Sup de Co Reims

      2011 - 2014
      Master's degree Marketing

      Activities and Societies: Member of the BDX (Extreme Sports) of Sup de Co Reims - Sea Pole: Organization of a surf trip of 10 days in Mohammedia in Morocco for about thirty people.

    • Institut catholique de Paris

      2010 - 2011
      Licence Sciences sociale et économique - Mention commerce international

    • Universidad La Salle, A.C.

      2013 - 2013
      Marketing international

      Activities and Societies: 6-month university exchange in Mexico DF, Mexico Echange universitaire de 6 mois à Mexico DF, Mexique

  • Experience

    • Groupon

      Jul 2012 - Jan 2013
      City Analyst

      Competition analysisAccounts update on Salesforce CRM Software: Identifying and Targeting Potential PartnersRealization of monthly reports on sales force's performanceTraining on Salesforce CRM tool for new employees and managers

    • ClaraVista

      May 2014 - Oct 2018

      ClaraVista is a consulting company in marketing strategy and CRM founded in 2001 by two former McKinsey consultantsProject management and customer relationsDesign of CRM tools: Newsletters, triggers, contact plan, acquisition mechanics, KPIs reports, clienteling tools, etc.Realization of half-yearly and annual business review: Analyze evolution of customer behaviors and operational performances of CRM devices and actionsSupport on the implementation of CRM actions on various campaign management tools (SAP, Neolane, Emailforge) and datamartR&D Projects: Email deliverability, customer acquisition, RTB Show less

      • Project Manager

        Nov 2014 - Oct 2018

      • Project Manager Assistant

        May 2014 - Nov 2014

    • LINEBERTY

      Oct 2018 - now

      • Senior Account Director

        Feb 2024 - now

      • Head of Operations

        Mar 2023 - Feb 2024

      • Customer Success Manager

        Oct 2018 - Mar 2023

  • Licenses & Certifications

    • TOEIC: 950/990

      Dec 2013