
Vio Ratnasari
Customer Service Assistant

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About me
Administration Officer Certified BNSP | Administrative Assistant | Secretary | Personal Assistant | Business Development
Education

SMK Negeri 2 Kota Kediri
2016 - 2019Office Administration
Universitas Negeri Malang
2019 - 2023Bachelor's degree Office AdministrationGPA: 3.91/4.00
Experience

Dinas Komunikasi dan Informatika
Feb 2017 - Mar 2017Customer Service Assistant- Get training on correspondence and digital filing software- Conducting socialization in Kelurahan Banaran, Kediri regarding procedures for using correspondence and digital filing software - Assist the administrative duties - Assist correspondence and filing using digital software- Serve the guests at the office of Kelurahan Banaran, Kediri

Dinas Kesehatan
Jun 2018 - Jul 2018Administrative Assistant- Serve the guest and help them about their necessity- Record incoming and outgoing letters on agenda book- Provide letter numbers and archive letters with a chronological system- Input an employees salary on Microsoft Office Excel- Calculate the received amount THR of each employee- Duplicate documents

Universitas Negeri Malang
Sept 2019 - Dec 2019MORE HMJ ManajemenI have completed 2 project:- OLIMPIADE MANAJEMEN NASIONAL (OMN): as a Liaison Officer (LO), serving and accompanying competition participants- MANAGEMENT IN ACTION (MANIACT): as Event Coordinator, organize and manage pre-event also event continuity.

Universitas Negeri Malang
Aug 2020 - Dec 2021- Learn about investment- Join monthly webinar- Learn how to manage income- Get to know about financial planning- Sharing with other member about Investment - Participate being coordinator on 7 Projects: IKABRI Fun Futsal 2020, IKABRI Sambut Maba 2020, Dies Natalies IKABRI 2020, IKABRI E-Sport Tournament 2020, IKABRI on Tryout 2020, IKABRI Fun Futsal 2021, and IKABRI E-Sport Tournament 2021- Get 15 media partnership and sponsorship- An event coordinator for pre-event and event continuity- Manage administrative duties
Komunitas Studi Pasar Modal (KSPM)
Jan 2021 - Dec 2021Staff of Talent and Interest Department, Ikatan Bocah Kediri (IKABRI)
Aug 2020 - Jul 2021

Central Bank of Indonesia
Mar 2021 - Mar 2022Awardee of Central Bank of Indonesia Scholarship- Head of Health Department GenBI Universitas Negeri Malang- Develop 5 project plan and 3 of them have been approved by our supervisor- Participate in all of Bank Indonesia Events- Actively being delegation of Universitas Negeri Malang to join Bank Indonesia Competitiom- Manage administrative works on Health Department- Coordinate and communicate continually with all member of Health Department, GenBI Universitas Negeri Malang and Association of GenBI Malang

SMK Negeri 2 Kediri
Mar 2022 - Jun 2022Administrative Assistant- Assist the duties of school administration- Assist in arranging letters and archives also duplicate 2000 documents using a risograph- Input customer data regularly- Serve the students and teachers payments on Bank Mini - Serve saving and withdraw money- Recap every day and ensure the amount of money received is balanced- Being a receptionist and help the guests to direct their arrival destination- Serve the students payments on Bussiness Center- Provides invoice and payment receipt Show less

High Tech Teacher Indonesia
Jul 2022 - Dec 2022Business Development Assistant- Responsible for doing direct selling, B2B, and B2C- Responsible to handle customers needs and solve customers complaints during event and after sales- Develop a new program "Magang Guru"- Getting 4 participants in Batch #1- "Magang Guru" program contributed company's revenue of Rp 6.500.000+ during a month- Communicate and negotiate with local and international partners- Maintenance 17 projects for 6 months- As a bridge for the partners and company- Solving problem through negotiation based on direction from my supervisor- Develop 4 proposals- Develop agreement document, NDA, and MoU in english and bahasa- Pitching Show less

Universitas Negeri Malang
Jan 2023 - Aug 2023- Responsible to handle 3 International events and 10 National events- Contribute to operational activities from pre-event to post-event- As MC and Moderator both of national and international events- Assisting administrative activities and archiving documents- Inputting and sorting data- Scanning required documents, backing up important documents, and assisting in compiling activity reports - Assist Professor to develop a syllabus for a new course- Assist more than 60 students in supporting learning in the classroom- As a bridge between Prof. and students- Responsible to assist 6 credits for 2 classes- Assist for "Cross-Cultural Human Resource Management" course
Administrative Assistant
Aug 2022 - Aug 2023Personal Assistant to Professor
Jan 2023 - May 2023
Licenses & Certifications

Pelatihan Zootero Untuk Mengelola Referensi Ilmiah
Universitas Negeri MalangFeb 2022
English Proficiency Test
Universitas Negeri MalangJan 2022
Pelatihan PRA-LKS Bilingual Secretary
PT. Cipta Sarana CendekiaDec 2018- View certificate
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Certificated of Competence as Administration Officer
Badan Nasional Sertifikasi Profesi (BNSP)Mar 2023 - View certificate

Certificate of Competence In The Area of Office Administration: Mail Handling
Badan Nasional Sertifikasi ProfesiOct 2018
Honors & Awards
- Awarded to Vio RatnasariMC of International Visiting Lecturer Department Management Faculty of Economy and Business, University of Malang Nov 2022 - Guest lecturer from University of Malaya- The Event hold on 7-9 November 2022- Topic: "Pemasaran, Global Product, Branding in International, Standarization Vs Adaptation 7 Jenema & The Evolution Of Tehnology In Education & Social Media Education" ; "Lifelong Learning & Dari Slngking ke Moving Peranan Kepemimpinan Kendiri" ; "Research Problem & Problem Statement, Educational Research, Mix Methods Research, Research GAPS, Sampling, Ethics, & Reference. & Metode Penelitian Manajemen"
- Awarded to Vio RatnasariModerator Workshop "How To Work Remotely" Department Management Faculty of Economy and Business, University of Malang Oct 2022
- Awarded to Vio RatnasariModerator Workshop "Perkembangan Dunia Karir Digital" Department Management Faculty Economy and Business, University of Malang Oct 2022
- Awarded to Vio Ratnasari2nd Winner of English Public Speaking Asosiasi Sarjana dan Praktisi Administrasi Perkantoran (ASPAPI) Sep 2022 - Develop text public speaking about "Office Administration in 4.0 Era"- Present without text
- Awarded to Vio RatnasariMC of International Visiting Lecturer Department Management Faculty of Economy and Business, University of Malang Sep 2022 - Guest lecturer from Universiti Sains Malaysia- The event holds on 29 August - 2 September 2022
- Awarded to Vio RatnasariModerator Workshop Special Class "Penerapan Augmented Reality Dalam Pembelajaran Interaktif Untuk Menciptakan Immersive Learning Experience" High Tech Teacher Indonesia Aug 2022 - Giving Adlibs for our partnership during workshop- Guide implementations of the workshop- Liven up the atmosphere
- Awarded to Vio RatnasariPemakalah Seminar Nasional Asistensi Mengajar "Asistensi mengajar Era Merdeka Belajar Untuk Peningkatan Inovasi Belajar" Universitas Negeri Malang Jun 2022 Make a qualitative research
- Awarded to Vio Ratnasari1st Winner Crenotech Competition 2021 PSDKU Universitas Sebelas Maret Dec 2021 - The Leader of my team- Main speaker- Develop business proposal "Virtual Office Education"
- Awarded to Vio Ratnasari4C Virtuality National Competition Universitas Brawijaya Dec 2021 - The leader of my team- Develop Business Model
- Awarded to Vio RatnasariPenulis Buku "Kau Memberiku Sekotak Cerita" Penerbit Meta & Metabookstore Dec 2021 - Being the winner who can publish the poetry through "antologi puisi"- Make a poetry with the title "Untaian Derai Asmaraloka"
- Awarded to Vio RatnasariTop 6 Bilingual Secretary Competition Kementerian Pendidikan, Kebudayaan, Riset dan Teknologi Indonesia Jan 2019
Languages
- inIndonesian
- enEnglish
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