Mohamed Ragab

Experience

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  Conrad Cairo Hotel

  Aug 2007 - Jan 2009

  Supervisor

  Operational planning and managementDevelop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organizationEnsure that the operation of the organization meets the expectations of its clients, Board and FundersOversee the efficient and effective day-to-day operation of the organizationDraft policies for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriateEnsure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintainedProvide support to the Board by preparing meeting agenda and supporting materialsProgram planning and managementOversee the planning, implementation and evaluation of the organization's programs and servicesEnsure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the BoardMonitor the day-to-day delivery of the programs and services of the organization to maintain or improve qualityOversee the planning, implementation, execution and evaluation of special projectsHuman resources planning and managementDetermine staffing requirements for organizational management and program deliveryOversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff Show less

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  Conrad Cairo

  Jul 2009 - Jan 2012

  Head-Waiter

  My role is managing customer satisfaction and loyalty, keeping the restaurant in compliance with health codes, taking responsibility for the business performance of the restaurant, maintaining high standards of food, service and health and safety, * coordinating the entire operation of the restaurant during scheduled shifts;* managing staff throughout their shift and providing them with feedback;* responding to customer complaints; * Ensuring that all employees adhere to the company’s uniform standards; Meeting and greeting guests and organizing table reservations.Commitment to success in the industry* trainer and exam the team through Ability to lead success communication. * Ability to network effectively.* Enthusiastic participation in professional development and ongoing workplace learning.* Ability to the network. Excellent skills in revenue management* Ability for analysis by SWOT and menu engineering. * Continue to maintain the quality standards by TQM and 0 defect standard Show less

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  Hilton Doha

  Aug 2012 - Aug 2014

  Restaurant Manager

  My role is managing customer satisfaction and loyalty, keeping the restaurant in compliance with health codes, taking responsibility for the business performance of the restaurant, maintaining high standards of food, service and health and safety, * coordinating the entire operation of the restaurant during scheduled shifts;* managing staff throughout their shift and providing them with feedback;* responding to customer complaints; * Ensuring that all employees adhere to the company’s uniform standards; Meeting and greeting guests and organizing table reservations.Commitment to success in the industry* trainer and exam the team through Ability to lead success communication. * Ability to network effectively.* Enthusiastic participation in professional development and ongoing workplace learning.* Ability to the network. Excellent skills in revenue management* Ability for analysis by SWOT and menu engineering. * Continue to maintain the quality standards by TQM and 0 defect standard Show less

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  Ram tours

  Aug 2014 - Nov 2016

  As Business Development Manager works to improve an organization’s market position and achieve financial growth.Prospect for potential new clients and turn this into increased business.Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Set up meetings between client decision makers and company’s practice leaders/Principals.Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.Present an image that mirrors that of the client.Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiates. Show less work in a senior sales position within the company. It is their job to work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future.I will also help manage existing clients and ensure they stay satisfied and positive. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs. Show less

  • Managing Director and Operations

    Aug 2014 - Nov 2016

  • Business Development Manager

    Aug 2014 - Nov 2016
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  Silver Group Qatar

  Nov 2016 - Dec 2019

  Restaurants General Manager
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  Ram World Travel

  Dec 2019 - Oct 2022

  Operations Manager
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  Ram Group Egypt

  Oct 2022 - Dec 2023

  Human Resources Director
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  AZALAÏ HOTELS

  Dec 2023 - now

  Assistant Director of Food And Beverage
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  Tolip Hotels & Resorts

  Jul 2024 - now

  Director of Food And Beverage