Vishal Singh

Experience

• 

  ICICI Bank

  Mar 2014 - now

  Sr. Manager

  Career Summary:-• Dynamic career of over 12 years reflecting experience in Service Industry with expertise in the areas of Insurance and Banking operations.• Banking Experience of 6 Years in Card Operations at ICICI Bank• Insurance Experience of 3 year 9 month with SBI Life Insurance in claims department.• 2 years in Wipro BPO, Belapur as Health Claim Adjudicator.Job Profile - Experience at ICICI Bank• Handling Chargeback and Settlement process for Credit, Debit and Prepaid Card• Ensuring completion of Regulatory reporting for associations (Visa, Master, Amex) within specified time period.• Handling day to day team activities with regard to pre issuance and post issuance for prepaid cards• Review of existing process and look for changes to meet the current requirements.• Handle sales and business queries• Resolving reconciliation and accounting issues• Active involvement in launch of new products and business propositions.• Ensuring 100% accuracy in all financial activities carried out in the department.• UAT’s for new products under prepaid cards.• Handling Regulatory requirements.• Ensuring 100% team productivity along with job rotation at regular intervals.• Drafting process documents and getting the same regularized for future reference.Other Assignments Handled: -• Launch of new products within prepaid segment in accordance with Product team and market requirement.• Active involvement in decentralization of operational activity for smooth functioning• Active involvement in streamlining day to day activities along with process gap identifications which would have financial impact.• Responsible for documenting process and procedure required for day to day activities• Active involvement in identifying system requirement, preparing BRS for development to be completed, along with UAT of such requirements.• Successfully completed cost saving projects related to scheme charges. Show less