John Acosta

Experience

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  Projects & Agents

  Aug 2012 - Jan 2013

  Agent Outbound
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  TracFone Wireless

  Feb 2013 - Apr 2013

  Customer Service

  Experience with customer service company, serving the needs of customers in the United States of America. - Provide timely and accurate information to incoming customer order status and product knowledge requests. - Process customer orders/changes according to established department policies and procedures. - Process customer returns according to established department policies and procedures.- Work closely with the Credit Department to resolve disputed credit items.- Provide timely feedback to the company regarding service failures or customer concerns.Role Priorities: 1. Customer Relations 2. Problem Resolution 3. Time Management Show less

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  Teleperformance Colombia

  Jun 2013 - Jul 2013

  Customer Service Representative
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  Teleperformance

  Oct 2013 - now

  This role leads the successful creation and execution of marketing strategy planning to align local operations with business goals and objectives. Responsible for the marketing processes (mix of brand, new operation launch, demand activities, and partner programs), ensuring the most favorable return on investment in both the short and long term. • Strong project management skills for prioritizing multiple projects that may be at different stages of execution and development.• Provide management overview of ROI in marketing activities.• Monitor, review, and report on all marketing activity and results.• Manage the Marketing department, coordinating all marketing ATL and BTL; advertising, public relations, events, trade marketing, and branding for the region.• Provide additional marketing support to all departments within the company.• Manage budget for events.• Execute marketing strategies to meet customer needs in the satisfaction of the employee's experience.• Lead new operation launches for the different campaigns in the market to achieve employee engagement with the brand.• Identifying new opportunities for the brand.• Implement marketing strategies to connect employees internally. • Manage the budget in every step of the funnel, from awareness to performance, on and off-line.• Lead internal and prospect visits for clients. Show less Ensure recruitment strategies supported by design processes which are done internally and externally to position the company in new markets.· Content creations for job postings· Creating and guiding communications rules· Graphic Design· Request and coordinate audio and video creation and post-production.· Social Media content creation.· Marketing Strategies · Business Intelligence · Corporate Photographer · Videographer · Photography· Brand Manual Creation· Motion Graphics· Art and Illustration· Animation (After Effects)· Logo/Branding Show less

  • Gerente de Comunicaciones y Marketing

    Mar 2021 - now

  • Communications Designer

    Oct 2013 - Mar 2021