Modhilal Moorthy

Experience

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  Wipro 3D

  Dec 2019 - Jan 2020

  Manufacturing Engineer
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  Zolo

  Jul 2020 - Aug 2020

  Outbound Sales Representative
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  KURUKSASTRA

  Aug 2020 - Jun 2021

  Cluster Head (KS Upahaar)
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  Cognizant

  Jan 2021 - Jun 2021

  Programmer Analyst Trainee
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  Squadcast

  Jun 2021 - Apr 2024

  Squadcast is an Incident Management and On-Call alerting platform built around the best practices of SRE.👉 Led the extension integration module. Primarily focused on building coretechnical features and retention product management👉 Primarily responsible for key features: ServiceNow Extension, Slack v2, Zoom Connector, MS Teams v2, JIRA Extension, Snooze Notifications 🥷👉 Notable mention: ServiceNow Extension - Owned everything from developing the project plan, user research, competitive analysis, defining the problem statement, ideation, coordination with the external teams (outside of the organization), execution, and marketing, resulting in a 15% revenue increase in 3 months🚀👉 Drove a 24% improvement in Slack feature adoption within 2 months byimplementing targeted initiatives based on user feedback and analytics.👉 Leveraged technical expertise to reduce cybersecurity incidents by 45% in six months, and enhancing financial data protection and compliance👉 Writing and building integration templates in JSONNET to send information in the required format to third-party tools 👨‍💻👉 Implemented a comprehensive data analytics platform for the internal teams, enabling real-time insights into user behavior and driving a 15% increase in conversion rates.👉 Worked with the Product Marketing team to better market the feature and help them in writing blogs and content marketing 🤝👉 Architected and launched a community portal, resulting in a 10% increase in customer engagement by creating challenges to understand user behavior, adding Google Analytics and a site map, and collaborating with support and marketing teams to promote the portal 🧑‍🎨👉 Conducted competitive analysis and collaborated with Marketing to create battle cards for the Sales team, providing them with competitive intelligence to win deals 🕵️ Show less I focused primarily on Implementing the product to the customers and solving issues that came their way. In addition to that, I was also handling Customer Success📣👉 I had onboarded more than 30 accounts👉 I had overseen the entire process for more than a year and improved the support metrics significantly. Median Response Time and Median Time to Close decreased by 100% and 818% respectively.👉 Supported the hiring of new employees and trained them in and out to achieve success.👉 Implemented CSAT into the Support process and gained a 97.8% satisfaction percentage.👉 Built a 0 to 1 strategy and improved the organization's support process.👉 I always love the proactive way of doing things. As a result, I helped the customers to understand the product's value and to maximize its benefits. 👉 Understanding the ideal customer usage and requirements and helping the team build the roadmap. Show less

  • Associate Technical Product Manager

    Oct 2022 - Apr 2024

  • Product Solutions, Support and Success

    Jun 2021 - Sept 2022
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  Wellness360

  Apr 2024 - Jul 2024

  Product Manager

  Wellness360 is a US-based employee wellness platform that promotes employeewellbeing and create a positive workplace culture👉 Involved in revamping the Admin portal to increase adoption and to simplify the onboarding process

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  LeadSquared

  Aug 2024 - now

  Associate Product Manager

  Building ServiceCloud (Service CRM)