Tiago Alves

Tiago Alves

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location of Tiago AlvesGreater Dublin

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  • Timeline

  • About me

    Making internet business personal 🚀

  • Education

    • Unigran EAD

      2023 - 2024
      Bachelor of Technology - BTech Marketing

      Currently pursuing a Bachelor's degree in Technology in Marketing, specializing in the dynamic intersection of marketing and technology. Gaining expertise in digital marketing, data analytics, and marketing automation. Equipped with knowledge of emerging technologies shaping the industry. Relevant coursework includes Digital Marketing Strategies, Data Analysis, and Consumer Behavior in the Digital Age. Eager to apply cutting-edge tools and technology to create impactful marketing campaigns… Show more Currently pursuing a Bachelor's degree in Technology in Marketing, specializing in the dynamic intersection of marketing and technology. Gaining expertise in digital marketing, data analytics, and marketing automation. Equipped with knowledge of emerging technologies shaping the industry. Relevant coursework includes Digital Marketing Strategies, Data Analysis, and Consumer Behavior in the Digital Age. Eager to apply cutting-edge tools and technology to create impactful marketing campaigns. Actively seeking opportunities to contribute and make a meaningful impact in the field. Show less

    • Uninove - Universidade Nove de Julho

      2006 - 2009
      Law
  • Experience

    • Itaú Unibanco

      May 2008 - Mar 2013
      • Senior Investment Advisor

        May 2010 - Mar 2013
      • Customer Service Representative

        May 2008 - May 2010
    • PizzaExpress

      May 2013 - Jul 2018
      Assistant Manager
    • Accenture

      Nov 2018 - Nov 2021
      Digital Marketing Account Manager @ Facebook
    • Intercom

      Sept 2023 - now
      Associate Technical Support Specialist
  • Licenses & Certifications

    • Designing and implementing a conversational framework for support teams

      Intercom
      Mar 2025
      View certificate certificate
    • Customer Success Management Fundamentals

      LinkedIn
      Feb 2024
      View certificate certificate
    • Engagement Preparation Best Practices for Customer Success Management

      LinkedIn
      Feb 2024
      View certificate certificate