Sagun Shrestha

Experience

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  F1Soft International Pvt. Ltd.

  Feb 2005 - Jul 2007

  Network Operations Administrator

  Built and Setup Optimal Linux Servers (Red Hat, Debian) for clients depending upon their business needs and requirements. Provided online services and on call support. Configured and managed Linux server’s services which include HTTP, FTP, SAMBA, Bind DNS, MAIL (sendmail, Qmail) servers. Implemented security system (using iptables) and performed vulnerability scan using Nessus and necessary steps for counter measures. Performed Shell (Bash)/ Perl scripting, performance tuning, Database administration for LAMP environment. Conducted supervision and technical trainings and performed structured network and design with A+ support for different client companies. Provided hands on support for developing and designing various websites and application software using C/C++, C#, VB, HTML, PHP, ASP. Show less

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  Saint Xavier University

  Aug 2007 - May 2009

  Graduate Assistant/ Web Intern

  Tutored VBScript, JavaScript and classic ASP as a teaching assistant for WWW Applications. Administered Blackboard system for Center for Academic Technology at the university. Assisted in migrating university web-site from Xythos to Serena CMS.

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  Aurora Public Library

  May 2009 - Jul 2010

  IT Support Staff

  Maintained the availability and efficient use of public computers at the library. Setup and managed wireless labs and provided technical support for computer instructors whenever needed. Modified and created static and dynamic web pages using PHP and MySQL. Assisted in troubleshooting network connectivity, printer, faxes and copier issues at the facility.

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  Webley Solutions

  Aug 2010 - Sept 2014

  System Administrator

  Installed, documented, upgraded and monitored physical/virtual servers, storage devices and backup systems. Created scripts to analyze log files, isolate problems, provide solutions to ensure maximum throughput.

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  BarNet Pty Ltd

  Apr 2017 - Jan 2018

  Operations Engineer

  Actively involved with the co-ordination and implementation of technical projects.Assisting in the management, operation and development of BarNet’s user support documentation systems.Developed BarNet’s internal IT platforms and strategies which involved projects like Mail archival system (piler), mailing list manager (Mailman), user authentication and authorization (RADIUS), IP allocation software (ipam), database migration (MariaDB), document management system (Alfresco), DNS server upgrade, website hosting and maintenance (WordPress)Solved customer trouble tickets using ticketing system and over the phone support. Provided basic troubleshooting for customer’s Cisco IP phones. Monitored production servers and respond to alerts and act/escalate accordingly. Provide technical training and supervision to BarNet’s internal staff. Show less

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  Apollo Blinds

  Jan 2018 - Aug 2021

  IT Manager

  Maintain and manage operating environment using Windows Servers, AD, DNS, DHCP and Exchange in alignment with security, integrity and governance best practices by modernisation and continuous improvement. Document practices, solutions, known issues and common troubleshooting procedures.Provide service oriented technical support over the phone, in-person, onsite across the organisation on software, systems and infrastructure. Ensure backup integrity across the platform. Manage VOIP phone systems. Provision, administer and setup hardware/software for new franchises across the organisation.Coordinate all web projects with marketing manager and external stakeholders. Create, develop and manage content for organisation's web presence. Maintain corporate identity throughout all web properties. Manage and coordinate email blasts, newsletters with the marketing team across social media platforms. Show less

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  ServiceNow

  Aug 2021 - now

  Sr Technical Support Engineer