Suhas T N

Experience

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  Hewlett Packard Globalsoft Private Limited

  Feb 2014 - Jul 2017

  Service Delivery Consultant

  Providing L2 level support to incident which are escalated from L1.Supporting the Airwatch Product across all modules MDM, MAM, MCM, MEM and Enterprise integration components like SMTP server, Active Directory Services.Identify, troubleshoot and analyse product related issues.Provide Solutions for customers issues involving network topologies, servers and applicationsGood amount of experience in handing and troubleshooting the MDM and Apple\Android\Windows related issues.Concepts: Networking and mobile operating systems.Handling both Proactive and Reactive calls.Handling application publish in Airwatch server based on the IMAC ticket.Monitoring wipe logs and escalating critical case to L3 team.Performing weekend analysis on ticket and sending it to client for internal review and audit.Created Smart group, App Groups, User Groups and Customized User group in admin console based on the requirements.Created Organizational Units based on the client requirements.Created OG restriction based on the client requirements.Created enrolment profile and compliance profile based on the requirements.Creating\Deleting Admin accounts based on the client request.Performing ticket analysis on weekly basis and providing it L3 team from process reduction.Attending weekly conference with L3 team and Mobility team for internal team improvement.Attending daily conference with L3 team and Client during major release and updating test result.Performed Application and profile publish based on the time schedule.Involved in the monthly billing activity and providing reports to client and AirwatchPerforming cleaning activity based on the report from user.Providing Inactive user report on weekly basis to reduce the monthly billing.Working in weekend ONCALL support in case of P1 tickets.Escalating emergency SCOM alerts such as service down\server down\RDP issue to Server team and Wintel to bring back the service up. Show less

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  Accenture

  Aug 2017 - Dec 2021

  Senior Analyst
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  Microsoft

  Dec 2021 - now

  Technical Advisor