Roland Sihombing

Experience

• 

  Telkomsel

  Jan 2009 - Jan 2011

  Customer Service Representative

  Job desc :- Responsible and handling complain customer- Responsible and handling customer service for satisfaction- Responsible and support for any case customer for broadband product and high tech product them use- Responsible and helping cuctomer for any payment related broadband product use- Responsible and handling new customer for use broadband product (Kartu Halo Pascabayar, Simpati dan AS)- Handle and set up for problem hight tech product them use like smartphone, tablet and ipad and notebook.- Responsible and give solution about broadbnad product and billing awareness to customer Show less

• 

  PT Infomedia Solusi Humanika (ISH)

  Jan 2013 - Jan 2015

  Staff Customer Service Support officer

  Job desc :- Controll and doing support administration store - control and manage for good sales broadband product and poor sales product- Complain Handling support for broadband product - Handle and support for customer service broadband- Hnadls and Support for change identify customer for administration- backup for Back office administration store- Report to head store (grapari) for daily, weekly and monthly report- Helping nad support any case system problem on cash desk- handle and support for usage billing customer faie usage and not fair usage from broadband product them use. Show less

• 

  Zara

  Jan 2015 - Jan 2016

  Retail Sales Supervisor

  Job desc :- Controlling and managing Staff (scheduling,absence,training product)- Controll and managing sales and achievement dept - Responsible for visual display product on store- Responsible and controlling stock inventory store - Controll and manage for distribution product arrival to store- Control and Responsible for managing good product and defect product dept- Control and Responsible for good receipt and transfer product to other store- Control and Responsible for follow guide standard display product on store- Make Anaylist product of every good sales and poor sales each product on store- Set up and Manage for change layout for good display product on store.- make report daily, weekly and monthly to store manager and head of department manager- Make and responsible for Slaes target staff from Monthly target store on dept handle. Show less

• 

  H&M

  Jan 2017 - Nov 2019

  Department Manager

  Job desc :• good on Operational & Visual as operational manager• good maintaining job & staff management • good maintaining of responsible for my side duties• fast learner & easy going personality• honest personality • good have leadership • good as support HR recruitment & benefit staff ( bpjs tk,kesehatan & insurance)• good commercial & visual display• good as trainer for staff (up level for next manager) • good as cashiering & support staff• understand of e-commerce service (bca edc, retail fashionmarketing)• good maintain retail fashion business.• monitoring and controlling daily/weekly/monthly expenses store• monitoring & controlling daily store operations, including sales target,performance, promotion to customer and inventory management • mantain all store employee follow the SOP working• Giving training & coaching to store employee• make a good plan for personal employee career and leadership programme for career• has a role model for store employee to giving the customer get the satisfaction and customer experience• plan a key for development of strategic sales department to increase customer sales and growth the sales business• maintain and controlling that store is good highlight for customer from display merchandising• mantain store good maintenance from lighting, operational, construction etc.. Show less

• 

  Time International

  Nov 2019 - Apr 2020

  Store Manager

  Job desc : - leading for operation store as Store manager, daily routine- Manage for Budget store as usually needed by store daily, weekly and monthly- Manage store sales business daily, weekly, monthly and YOY (year of year)- Manage and Development people on store like Sales executive- Managing for Recruitment process and benefit staff - Managing for commercial store ( visual display merchandise)- Managing and maintainance Store ( lighting & construction)- Managing for Stock inventory daily, weekly, and monthly- managing for using of EDC machine store and problem- Manage and make promotion on store for customer- Manage and controlling after sales to customer about customer database and experience shopping- Manage and Controlling staff follow the SOP company- Development Staff with give DOR (Division of Responsible)- Managing for Sales Online on store- Managing Transfer out and in from Expedition team (JNE) Show less

• 

  H&M

  Dec 2020 - now

  Section Manager Operational (SEM)

  • Retail store management (staff management/inventory control/visual merchandising/and customer service)• Store data analytics & reporting (using Microsoft Excel/Spreadsheet/other tools)• Experienced in leading retail sales team in fashion industry• Experienced as a store team leader/store supervisor/store assistant manager/store manager in fashion industry• Experienced as VM team in fashion retail industry• Experienced as Maintenance store for technical & construction side