Akash Srivastava

Experience

• 

  IBM Global Business Services

  Aug 2011 - Oct 2014

  Role:Unica solution consultant for Telkom - South Africa.Responsibilities:Channel Integration with Unica (SMS, MMS, IVR, Contact Centre, USSD, Email, Ebill, Content Portal, Retail)Gathering business, functional, technical requirements and participating in discussions with respectivechannel teams and develop interfaces to create interactions between Unica and respective channels.Discussion with client to gather business requirements related to campaigns, creation of newcampaigns based on changing requirements of business, ensuring round the clock availability ofUnica application, testing of flowcharts, generation of reports and sending it to business on a dailybasis, enhancing user experience by implementing models and assigning scores to each subscriber.Interaction with various channels, CRM and other third parties in order to gather requirements forthe dependencies and taking back up of existing database and file system, performing versionupgrade and test application thoroughly for product functionalities and integrations after upgrade,creation of upgrade document, conducting user training for new version. Show less

  • UNICA: Package Solution Consultant

    Oct 2012 - Oct 2014

  • UNICA: Package Solution Consultant

    Aug 2011 - Sept 2012
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  IBM East Africa

  Nov 2014 - Jan 2019

  Application Architect - EMM

  Developed and implemented campaigns for email, online advertisement, banner placement, app push, IVR, OBD, eBill , Paper Bill, CRM etc.Designed Business Intelligence solution that involved integration with multiple data sourcesDeveloped analytical roadmap for Airtel Africa CVM team and supported development of Predictive Churn model for Cross / Up sellDeveloped micro segments using customer data, executing & trackingOversee multiple projects across all phases of developmentPerformed Unica product suite implementation for 17 countries of Airtel Africa and completed it before deadlinesMonitored workflow and made timeline adjustments as neededWorked as part of an interdisciplinary team to achieve project milestonesCollaborated with development to plan project sprintsDeveloped status reports, cost estimates and resource plans.Made vital decisions and drove decision making across projectsDesigned thousands multi segment ongoing campaigns for our clients across Africa Show less

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  ISON Technologies - Leading IT Company in Africa and Middle East

  Feb 2019 - Sept 2020

  Senior Manager - CVM | Campaign Management | Business Intelligence

  Worked with Airtel Africa group marketing team and ensured delivery of offers and campaigns are on timeCreating Architecture for changes and new requirements for Campaign Management & BIResponsible for technical support and change requestsResponsible for writing scripts for new reports for the new campaigns that are being lunched in all OpcosOwning overall delivery of campaigns for Up Sell / Cross Sell / Churn / Retention / Onboarding / VAS etc campaigns for all 14 Opcos of Airtel AfricaEnsuring business KPIs (Subscriber & traffic) are available on timeEnsuring the Service Requests are getting delivered within time & within agreed SLAs that includes development of agreed reports and corrective maintenanceEnsuring the data availability to third party integrated systems with BI system Driving resource up skill programs that ensures our team in all Opcos is always aware with updated processes/changes Show less

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  Wipro Technologies

  Oct 2020 - Mar 2022

  Practitioner Sales Manager - DAAI , CEP
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  Craft Silicon

  Apr 2022 - Aug 2022

  Head - Channel Sales
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  Tech Mahindra

  Aug 2022 - now

  Regional Sales Manager