Eirini Kolaiti

Experience

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  Aqurance

  Nov 2011 - Dec 2014

  - Provided solutions to customers’ business needs, challenges and technical requirements. - Generated sales opportunities and managed complex sales cycles. - Project manager for Veeva CRM (Salesforce.com platform) and Business Intelligence solutions. - Conducted CRM training for workforce. - Responsible for Veeva CRM roll outs for leading pharmaceuticals. - Prepared reports and dashboards to provide insights of sales and marketing activities. - Managed sales teams realignment projects. - Provided technical support and troubleshooting for CRM and CLM applications. - Organised workforce training and evaluations. - Configured and tested Veeva CLM (Closed-Loop Marketing) implementations.

  • Account Manager

    Apr 2014 - Dec 2014

  • CRM Solution Specialist

    Nov 2011 - Apr 2014
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  Kaplan International English

  Mar 2015 - Sept 2016

  Salesforce Specialist for Marketing

  - Maintained and extended the Salesforce B2C & B2B CRM platform in order to meet marketing needs. - Product Owner for Salesforce CRM software developments following the Agile Scrum methodology, managing backlog, epics, user stories and acceptance criteria using JIRA.- Provided accurate reports, queries and dashboards to demonstrate the impact of marketing activities in final sales figures. - Maintained the CRM database to ensure data integrity and optimise targeting.

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  Trinity Catholic High School

  Aug 2017 - May 2019

  Computer Science Teacher

  - Taught KS3 Computing, KS4 and KS5 Computer Science. - Led KS3 Computing, coordinated a team of 8 teachers and produced an extensive set of learning and assessment materials. - Carried out the 'Getting Girls into Computing' initiative.

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  Raspberry Pi Foundation

  May 2020 - May 2023

  - Developed learning materials and projects for studying Computer Science at secondary education and college. Primarily worked on the Ada Computer Science online platform in partnership with the University of Cambridge. - Led a research project that explored student perceptions around MCQ explanations constructed using the semantic waves theory.- Designed curriculum pathways that map to Computer Science specifications (e.g. OCR, AQA).- Analysed and reported on user engagement metrics.- Produced and presented a research poster at the Cambridge Computing Education Research Symposium (CCERS). Show less - Planned and managed content reviews, improvements and product feature releases. - Organised the delivery of online mentoring sessions aimed at students from disadvantaged areas.- Managed activities that resulted in consistently exceeding the expected KPIs.- Analysed usage data and produced monthly reports on key metrics for the DfE. Analysed and presented key findings from the Ada Computer Science platform annual evaluation survey.- Carried out team development, training and performance management. Show less

  • Learning Manager

    May 2019 - May 2023

  • Senior Learning Manager (maternity cover)

    May 2020 - Nov 2020
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  Cambridge University Press & Assessment

  May 2023 - now

  Product Manager

  - Working with customers to identify needs and validate solutions.- Developing and managing product strategies and roadmaps.- Delivering new features based on the product strategy and vision.- Undertaking regular life cycle reviews of products using metrics and customer validation.- Developing an improved user experience, creating detailed user stories that fully encompass customer needs.