Ben Sipe

Experience

• 

  Pfizer

  Jun 2004 - Jul 2006

  Technical Support

  •Supported over 750 IBM desktops and laptops onsite using multiple platforms such as Windows NT, Windows 2000 and Windows XP•Maintained and restocked hardware for all onsite computers and printers. Repaired and updated all inventory onsite.•Received helpdesk tickets from Level 1 support and resolved tickets according to priority•Provided network support for all computers, vehicle mount machines and printers. Level 2 and 3 contact for onsite networking issues.•Installed all necessary software installations and configurations to all computer related equipment onsite.•Imaged computers based on standard image procedures.•Managed user accounts and machine names in Active Directory Show less

• 

  Merck

  Jun 2006 - Jun 2007

  Systems Analyst

  •Support and maintain over 300 lab systems.•Work cross functionally to upgrade, test, and validate all non standard laboratory instrument computer hardware, and third-party software applications (e.g. Masslynx, Chemstation etc). Including migrating all laboratory instrument PC's to Active Directory.•Remediate NT systems and install new Windows XP machines.•Implement the company standard system imaging solution (Livestate) to all Laboratory Instrument PC's.

• 

  NSM Insurance Group

  Jun 2007 - May 2012

  System Support Specialist

  • Provided phone and onsite technical support for over 150 users within a multi-office environment located in Pennsylvania (HQ), Texas, New Jersey and California.• Supported and maintained Active Directory users and groups for multiple domains as well as Exchange 2003 and Blackberry Enterprise servers.• Responsible for maintaining company infrastructure and troubleshooting and resolving problems. • Monitored network status, and inventory within Spiceworks application. • Responsible for daily backups including, but not limited to network, ImageRight and SQL databases. • Met with outside consultants and vendors to maintain and develop internal systems. • Migrated existing intranet over to SharePoint 2010 and maintained multiple SharePoint servers.• Provided support for internal phone systems, including changes, upgrades and installations. • Organized and provided onsite training for agency systems and 3rd party software.• Managed and updated multiple rating system platforms throughout the whole company.• Implemented all of the training required throughout the company as we implement new technology and implement changes to how we utilize current technology.• Managed company iOS devices and policies utilizing MaaS60 mobile device software. Show less

• 

  LANTIUM

  Jul 2012 - Nov 2015

  Network Engineer

  • Provide phone and onsite technical support to over 100+ companies.• Resolve technical issues with servers, desktops, laptops and peripherals.• Support and maintain various Windows operating systems, switches, firewalls and other networking equipment.• Monitor remote systems via Kaseya management software. Kaseya is the primary tool to remotely manage systems, security, backup and alerting.• Responsible for patch management of all remote computers and servers.

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  TeamLogic IT

  Nov 2015 - now

  ● Maintain and support small and large client networks, servers, computers and peripherals determined by client contract● Support and maintain various Windows and Mac operating systems, switches, firewalls and other networking equipment● Consult with clients to evaluate and develop IT projects to meet business needs and assist with cost saving measures● Support Office 365 products for clients which includes Exchange, SharePoint, OneDrive and Office applications● Manage client relationships by tracking and monitoring tickets and provide client metrics● Facilitate vendor management and provide technical resource towards customer facing vendors● Manage Network Operations Center (NOC) duties per assigned customers which includes monitoring alerts, troubleshooting backups and event log errors● Monitor remote systems via Kaseya remote management; core features include server and computer monitoring as well as patch management Show less

  • Remote Services Manager

    Jan 2025 - now

  • Remote Services Manager

    Nov 2015 - now