Jennifer Lam

Experience

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  Foundation for Shared Impact (FSI)

  Jan 2018 - Jun 2018

  Project Intern

  At FSI we help talented, socially-minded people expand their social impact. Whether helping to get a big idea off the ground, or helping to scale an existing social business, FSI shares resources, contacts, and knowledge to dramatically expand positive social impact. Our goal is to create an ecosystem for social businesses to grow, so that their impact can be maximized. Additionally, we empower youth by equipping them with the right skills, experience, and connections they need to get their socially-minded ideas off the ground. Show less

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  HSBC

  Sept 2018 - May 2019

  Client Due Diligence Assistance

  - Advised 350 cases in 7 months regarding FATCA, CRS and AEOI regulatory and compliance requirements, for instance KYC and CDD for retail, corporate and global business clients. - Oversighted as risk-steward in businesses’ risk and control assessment to ensure they are consistent with bank’s risk appetite. - Conducted further investigation after identifying control failures in APAC. Endorsed and challenged middle office’s protocols to reduce residual risk. Improved control effectiveness by over 20%.- Supervised, monitored 19+ off-shore KYC reviewers’ performance in India, Australia to boost HSBC Global service compliance.- Actively designed end-to-end random check guideline for AML, Sanctions, fraud and KYC, from alert trigger, gathering evidence, to exit procedure. - Host meeting to improve staffs’ compliance. Reviewers’ performance enhanced100%.- Managed “Tax internal governance” procedure’s update, continuous improvement. Held global meetings with HQ regarding bank internal policy updates for new regulation rolled out. - Coordinated with cross-jurisdiction site, meetings, follow-up, tracking timelines, and local regulatory change. - Actively re-designed impact assessments to review and adapt UR IRS and HK IRD regulatory change. Produced lesson learn report, mitigated 20% risk. Show less

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  Protiviti China

  Jun 2019 - Aug 2019

  Consulting Intern

  - Consulted 2 clients- Nike and Inland Dishwasher, regarding digital transformation to provide Enterprise Cloud Solutions for risk and compliance management. Handled entire project life cycle, from user requirement, impact assessment, development, UAT testing to delivery, control KPI: deadline, cost, milestone. Communicated with partners incl. Microsoft, AWS, Salesforce, SAP and Google Cloud. Project pipeline reduced 10%.-Advised client (pharmaceutical company) on market entry strategy to Hong Kong. Manage full project cycle, from feasibility study (conducted market attractiveness validation model, competitor analysis), customer (segmentation, customer journeys) analysis, investment to implementation. Identified 20% more opportunity/ project sales, exceeded client expectation by 20%.- Improved company’s service levels and related costing by outsourcing “Order-to-Cash” management, incl. consignment, accounts receivable (AR) and customer service. Developed detailed OTC/Finance/IT process flows for implementation of changes. Saved 10% financial cost and time. Show less

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  AIA

  Feb 2020 - Oct 2023

  Wealth Management Financial Advisor

  - Ensured compliance with AML, cross-border regulations by staying updated on company, government, and banking policies, enabling clients to purchase compliant financial products.- Consulted 100+ clients on financial, investment portfolio and insurance policies. Conducted detailed financial analysis, analysed asset portfolio risk after gathering clients background research and conducting fact-finding. - Signed up over $400,000 annualized Ilfe insurance premium in 11 months. Grew customer base 40%, achieved 100% client retention ratio. Obtained "Top Sales" for 2 months in a row.- Acted as HR and Learning & Development executive, conducted company and team introduction among teenagers below 25 years old. - Led and designed financial planning training programme agenda based on interviewed learning needs of potential joiners, limited time schedule and cost. - Attracted 3 new joiners to our team and the team has expanded to a total of 35 people in one year. Show less

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  HSBC

  Sept 2020 - Aug 2021

  Regulatory Compliance Analyst

  - Advised as second line of defence on 1200+ KYC, CDD cases, incl. account opening, banking products and trust administrations regarding AEOI regulatory and compliance requirements.- Contributed to formulate banking policy life cycle, from global regulation interpretation, governance, implementation, executive to adoption assurance.- Identified and monitor Common Reporting Standard (CRS), US FATCA risks within retail, private and global banking clients to maintain group-wide policy requirements and standard with agreed risk appetite.- Produced gap analysis reports on the development of bank internal policy and global/ local regulation changes, in prevention of money laundering.- Supported Client Tax Reporting team in record keeping, drafting, project admin, analyses, and compliance reviews.- Enhanced 100% KYC reviewers’ performance by designed end-to-end random check guideline for 19+ offshore sites.- Performed 80 sample reviews in 2 months. Assisted in 3rd party management (KPMG) for second line of defence procedure by random sampling review audit procedure, incl. on site review and interviews with process owners. Show less

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  Unilever

  Jun 2024 - Oct 2024

  Customer Development Specialist

  - Led compliance-focused projects to optimize digital processes in the value channel, ensuring adherence to regulatory standards and internal policies.- Managed the delivery of Turnover, Profitability, and Business Building Terms budgets within allocated categories, maintaining strict compliance with financial regulations.- Developed and executed category-specific Joint Business Plans with retailers, incorporating compliance requirements and risk mitigation strategies.- Conducted detailed analyses of historical sales data to identify and mitigate potential compliance risks, enhancing overall risk management.- Automated sales forecast reporting system, improving data accuracy and compliance with internal standards.- Standardized shopper procedures for the sales team by developing a structured approach to digital optimization, ensuring consistent compliance across operations.- Provided project support for annual business cascades and IT migrations/upgrades, maintaining compliance throughout implementation. Show less

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  NatWest Group

  Jan 2025 - now

  Financial Crime Risk Threat Mitigation & Strategy Analyst