Sabrina Grachen

Experience

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  8.2.0 Bar/Restaurant

  Mar 2017 - Jun 2018

  Floor Manager

  Successfully managed multiple databases to ensure accurate tracking of company inventory, optimizing internal operations and resource allocation. Assisted with the employee onboarding process, ensuring seamless integration of new hires. Applied my event management skills to organize company events that fostered team engagement and development. Assisted with social media presence, handling content creation, community engagement, and performance analysis to boost brand visibility and customer interaction. Show less

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  Townsquare Interactive

  Jun 2018 - Mar 2019

  National Account Executive

  Identify and research potential clients, generating leads through cold calling, networking, and other outreach methods.Qualify leads to determine their fit with the company’s products or services.Negotiate contracts, pricing, and terms with clients to close sales deals.Ensure that all sales agreements are mutually beneficial and align with company policies.Provided exceptional customer service, acting as the primary point of contact for clients, and ensuring their needs were met promptly and effectively.Maintain accurate and up-to-date records of all sales activities in the Customer Relationship Management (CRM) system.Use CRM data to analyze sales trends and client interactions.Built and maintained strong client relationships, leading to repeat business and increased customer loyalty. Show less

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  Cisco

  Jul 2020 - now

  Learning Analyst - US Federal

  Serving ASP Web and Federal customers by, Creating comprehensive project plans, defining milestones, timelines, resource allocation, and risk management strategies.Developing and aligning learning objectives and course outlines with team deployment goals, creating targeted and impactful learning experiences.Managing customer learning agendas in collaboration with Cisco and our Learning Partners, ensuring seamless integration and delivery of educational resources.Communicating learning objectives effectively to key stakeholders, ensuring clarity and alignment with organizational goals.Navigating multiple deliveries and priorities within a fast-paced environment, maintaining focus on quality and efficiency.Assessing and analyzing customer needs to tailor learning solutions that drive engagement and satisfaction.Promoting customer loyalty and fulfillment through strategic learning initiatives and consistent communication.Successfully directed cross-functional teams, ensuring collaboration and alignment with project goals across multiple departments.Identifying potential project risks and implementing mitigation strategies to minimize the impact on timelines and deliverables.Maintaining thorough documentation of all project phases, including reports, presentations, and post-project evaluations. Show less