Rakesh Kumar

Experience

• 

  Aon

  Feb 2011 - Oct 2013

  Advance Team Member - HRSS

  Core Roles and Responsibilities:• Worked in Workforce Administration Domain for the Client• Responsible for creating and working on Service Request as per the US HRMS System and assigning them to respective processing Team Member.• Part of Process implementation Team (Bank of America HR Admin)• Worked on EIT projects during Go Live of the Client• Responsible for providing resolution to the submitted Service Request by client within 48 hours as they are highly pay impacting for the employees of the Client.• Worked on most of the HR process (11 out of 11) of the Workforce Administration Domain of the client. They are following: -1. New Hire2. Job Data Change3. Additional payment4. Direct Deposit5. Personal Data Change6. Termination7. Verification of Employment (VOE)8. Statement of Earnings (SOE)9. Severance vacation Pay out.10. Administrative Leaves11. Flexible work ArrangementExtra Responsibilities:• Providing Training to the New associates• Doing internal Audit for the Team on all the Processes• Updating SOP (Standard Operating procedure) for the process• Providing Floor support• SPOC for Fun team• Running various Ad Hoc reports in Siebel for reporting purpose• Improve process by identifying root cause of issues, process delays, quality problems and recommend solutions. Show less

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  Orange Business Services

  Dec 2014 - Mar 2021

  Senior Human Resources Advisor

  • As Senior HR Advisor worked closely with the Regional HR, understand the regional and country business dynamics and associated HR needs.• Lead, manage and develop HR Shared Services team for the region for seamless operations and service delivery.• HR Operations Process Excellence- Offer, Onboarding, exit, transfer, probation, Employee relations, Master Database, Payroll, leave, Employee manager Queries and HR data management• Oversees execution of the day-to-day operations and closely monitors metrics surrounding transaction volumes, quality and turnaround times and implement measures to improve when necessary.• Adhere to service level agreements and ensure resource accountability.• Collaborates with team members to ensure a unified HR delivery approach across the organization.• Ensure robust service delivery model in accordance with Internal Audit requirements and functional standards.• Keep an eye on regional needs and to adapt to the changing requirements and deliver the same HR shared services experience to the stakeholders.• Executes plans to identify processes that can be managed by HRSSC, prepare project plan and successfully transition HR Operational work under HR Shared Service function.• Act as a subject matter expertise with all the regional HR operations and Data management activities and would be able to guide the stakeholders and team members on the right process and practices followed.• Act as a guide mentor and support the team members in the region to deliver shared services objective in an efficient manner.• Collaborate with the stakeholders and the team to deliver the shared objectives.• Lead the HR services projects and work closely with the stakeholders to achieve the project objective.• Take ownership of AskHR – Ops and DA queue and email box for the region and ensure no misses.• Drive process simplification and digitization in all the activities. Show less

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  Global Upside

  Mar 2021 - Sept 2021

  Assistant Manager HR

  Global Upside (GU) is part of the Global Upside Corporation brands, which collectively provide the most comprehensive range of solutions for domestic needs, international expansion, staffing, human resources, accounting, payroll, and HR technology. Global Upside Corporation brands are supporting Clients in over 170+ countries.Serve as a main point of contact and subject matter expert for Client Global Human Resource support. Concentrated Client base for APAC, AME, EUROPE, and MEA. Client resource to support hiring, onboarding, employee life cycle and HCM systems. Provide payroll, benefits administration, and ongoing management support.Ensure policy and procedures for Global HR compliance, employment law advisory, employment contracts, data privacy, and HR documentation.Handling a team of almost 10 Members to complete all HR related activities for complete APAC, AME, EUROPE, and MEA. countries. Show less

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  UnitedLex

  Feb 2022 - now

  Manager human resources APAC

  • Manage/ govern HR ops Processes such as onboarding, BGV, PF offboarding, Audit etc.· Manage/govern HR Shared services related processes documents and SOPs.· Managing Onboarding/ Off boarding/ transfer of employees· Responsible for reporting and maintaining documents related to Statutory Compliances· Maintain an efficient HR operations shared service team enabling a uniform employee experience.· Responsible for accurate and timely employee data management on the HRIS· Owns and participate in the HR audit (Internal/External).· Oversees execution of the day-to-day operations and closely monitors metrics surrounding transaction volumes, quality and turnaround times and implement measures to improve when necessary.· Adhere to service level agreements and ensure resource accountability.· Collaborates with team members to ensure a unified HR delivery approach across the organization.· Ensure robust service delivery model in accordance with Internal Audit requirements and functional standards.· Keep an eye on regional needs and to adapt to the changing requirements and deliver the same HR shared services experience to the stakeholders.· Executes plans to identify processes that can be managed by HRSS, prepare project plan, and successfully transition HR Operational work under HR Shared Service function.· Drive process simplification and digitization in all the activities.· Manage complete employee life cycle.· Responsible for leading and motivating team (Analyst/Sr. Analyst/Assistant Manager) Show less