Scott Hancock

Experience

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  Prima Commercial Services

  Jan 2001 - Jan 2006

  Director of Maintenance

  Oversaw maintenance for 3M square foot property and 60 acres of best in class retail including an 18-hole regulation golf course. Managed teams and evaluated performance of 80 direct reports. Established and monitored maintenance protocols for strict compliance of company rules and regulations.➢ Consistently met production goals through diligent maintenance of cost effective levels of spare parts inventory and assisted in maintenance repairs including carpentry, installation, and painting. Show less

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  Ace Insulation

  Jan 2006 - Jan 2010

  Business Owner

  Founded company offering full residential and commercial insulation removal and installation for local businesses and homes. Partnered with Home Depot to perform installation services for customers. Collaborated with management team to implement and divide tasks and responsibilities. Provided customer outreach to follow up on sales and ensure customer satisfaction. Acquired by United Subcontractors in 2010 and retained to develop operations and productivity.➢ Built rapport within community by developing processes and procedures to provide the utmost levels of customer service, obtaining consistent Voice of the Customer scores of 9.97 (of 10).➢ Developed state of the art insulation removal process consisting of custom equipment, handling of spent material, and providing an effective and profitable market segment. Show less

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  USI Construction Services

  Jan 2010 - Jan 2014

  Branch Manager

  Oversaw daily operations for multiple locations including profit and loss analysis, sales management, and inventory with $1.2M in annual revenue. Built strong working teams and positive cultures based on teamwork and employee development. Conducted customer feedback analysis to improve operations and boost satisfaction scores. Developed and distributed marketing materials to strengthen outreach and engage new clients.➢ Prevented the closure of 2 locations by implementing new standards of customer service including employee responsiveness, interpersonal skills, and sales presentations. Show less

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  USI Building Solutions

  Jan 2010 - Dec 2018

  Manager, National Accounts

  Oversaw nationwide accounts for USI an insulation installation company. Collaborated with Home Depot and Lowe’s to provide lodestar installation and sales services to clients. Developed and trained sales associates and installers on protocol, product, and customer service skills to drive company revenue and customer satisfaction. Traveled to local branches to measure progress and implement new training. Continued as Interim Branch Manager for in California and Texas during tenure.➢ Oversaw Home Depot and Lowe’s Home Insulation Installed Services and driving on average $3M in annual business.➢ Developed new customer rating system and follow up program for existing and new customers to create accountability and improve customer satisfaction within company.➢ Built rapport with Home Depot and Lowe’s through strategic planning and process improvements to strengthen company partnerships.➢ Initiated innovative Product Knowledge Program for Home Depot and Lowe’s sales associates to improve product presentation and customer engagement, training staff in sales best practices including interpersonal skills and responsiveness.➢ Traveled to local branches within region to implement Product Knowledge Program to company employees, aligning goals and expectations with partnering companies for stronger client support.➢ Successfully developed and implemented new program and sales process within company and Home Depot to support installation of new material. Show less

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  USI Construction Services

  Jan 2016 - Jan 2017

  Interim Branch Manager

  Retained in managerial position following company acquisition to build revenue through staff and operations development within multiple branches. Conducted evaluation and procedures to locate deficits in production and sales departments. Developed innovative, new processes to retain customers and cost savings. Evaluated employee performance and implemented improvement plans specific to branches to improve employee productivity.➢ Implemented new processes and procedures within new company that prevented further profit losses up to $250k monthly and drive revenue within the first quarter of employment.➢ Raised California branch production to 60% by creating positive culture focused on employee growth and customer service, driving staff to exceed quotas regularly.➢ Increased California branch revenue from $300k to $450k within 2 quarters through exceptional training and staff development practices to improve response time to potential clients and interpersonal skills.➢ Increased Texas branch production by 35% and customer sales by 25% through staff mentoring and implementing a standard of immediate response to customer queries. Show less

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  Enverge Spray Foam

  Jan 2019 - now

  Territory Manager Southwest