Rona McFadyen

Experience

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  Beardmore Conference Hotel

  Jan 2001 - Jan 2003

  Events Co-ordinator

  Team member in busy events office of this 4 star hotel, organising anything from small meetings to large exhibitions, residential conferences and weddings.

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  Business Gateway Glasgow

  Jul 2003 - Dec 2008

  Events Co-ordinator

  Administered Women into Business Network, ran local events programme for Glasgow and participated in organising annual national events.Provided admin support for the 6 Graduates for Business programme advisers for 1 year.

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  Business Gateway

  Jan 2008 - May 2016

  Business Support Officer

  Employed firstly as a contractor and then by Glasgow City Council in a customer facing role providing information and front line support to clients intending to start their own businesses in Glasgow. First point of contact for many enquiries requiring excellent knowledge of the business support network in the city and further afield, an ability to listen to requirements and translate this into practical and meaningful assistance at the correct stage for the client.Administrative tasks including diary management for team of advisers, data input and integrity, financial record keeping, grant administration, local reporting, hosting workshops and events, marketing activity including social media. Show less

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  COSLA

  May 2016 - now

  Business Gateway CRM operations officer

  My current role is working on Dynamics CRM system shared with Scottish Enterprise. It involves providing day-to-day user support via a Helpdesk troubleshooting issues, developing and publishing solutions and training materials, identifying and (attempting to) limit data integrity issues and creating a suite of standard reports to meet national requirements. Our small team has scoped potential improvements and been involved in all aspects of UAT in conjunction with SE before launching to the wider network.Requires ability to listen and communicate effectively to understand user issues, patience and persistence to investigate thoroughly and identify solutions taking into account variations in process at local level. Show less