David Kauder

Experience

• 

  TD

  May 2007 - Mar 2008

  CSR

  Customer Service Representative

• 

  TD

  Aug 2008 - now

  As second in command at a mid-level retail bank in GTA my daily accountabilities include influencing my direct reports to provide industry leading customer experiences as well as value-add financial advice wherever applicable. Just as crucial is also ensuring my team is equipped to protect the branch's 'bottom line' as well as our shareholder's vested interest from non-credit losses and other potentially fraudulent activity. Other requisites for my role include:-Recruitment/On-boarding-Coaching & Development-Audit/Compliance and P & L-Sales & Advice-Data Analysis & Reporting-Community Involvement Show less

  • Manager - Customer & Colleague Experience, Customer Assistance

    May 2023 - now

  • Manager, Wealth Intranet Strategy & Management

    Apr 2022 - May 2023

  • Manager, Communications - North American Contact Center (Transformation Delivery)

    Dec 2020 - Apr 2022

  • Manager, Colleague Capability & Engagement - North American Contact Centers

    Feb 2019 - Dec 2020

  • Analyst, Strategic Initiatives – Future Ready

    Oct 2018 - Feb 2019

  • Intranet Analyst - Employee Applications

    Oct 2016 - Oct 2018

  • Sales Effectiveness Manager/Coach

    Sept 2015 - Oct 2016

  • Assistant Branch Manager

    Sept 2014 - Sept 2015

  • Regional Sales Manager

    Mar 2012 - Sept 2014

  • Senior Financial Advisor

    Feb 2010 - Feb 2012

  • Financial Advisor

    Aug 2008 - Feb 2010